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Ride-Hailing Business Metrics Calculation and Understanding Questions

Finance and operations-focused interview topic about calculating and interpreting core business metrics and KPIs for ride-hailing and other platform-based marketplace businesses. Covers definitions and formulas for metrics such as CAC, LTV, gross margin, contribution margin, revenue per user, driver utilization, and cost per ride; data sources (trip data, marketing spend, driver and rider activity); dashboard design; segmentation and cohort analysis; and using metrics to drive pricing, incentives, growth, and operational decisions.

MediumBehavioral
48 practiced
Tell me about a time when you had to prioritize conflicting dashboard/report requests from executives and operations. Describe the situation, how you gathered requirements, how you prioritized, the stakeholders you involved, and the outcome. Use the STAR framework.
MediumTechnical
41 practiced
Provide a SQL or pandas approach to compute contribution margin per trip where platform fixed costs are allocated across trips for a month. Use trips(trip_id, city, occurred_at, gross_fare), driver_payouts, incentives, and a monthly fixed_costs table(city, month, fixed_cost). Explain allocation method and show sample formula.
HardTechnical
55 practiced
Executive asks to justify increased marketing spend while CAC is rising and LTV is flat. As the BI analyst, what analyses and visualizations would you prepare to support or oppose the spend increase? Describe data slices, ROI calculations, and decision criteria you would present.
MediumTechnical
40 practiced
Write SQL to compute weekly cohort retention and cumulative LTV per acquisition channel. Use these tables:
installs(user_id, install_date, channel)transactions(user_id, tx_date, amount)
Produce a table: install_week, channel, week_number(0..12), retention_rate, cumulative_ltv. Explain assumptions about lookback/attribution windows.
EasyTechnical
50 practiced
Using ANSI SQL, write a query to calculate company revenue per ride and the company take-rate (company_revenue / gross_fare) by city for the last 30 days. Use these sample tables:
rides(trip_id, city, start_time, end_time, gross_fare, discount_amount)driver_payouts(trip_id, driver_payout)
Explain any assumptions you make (refunds, promotions, nulls).

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