Leadership & Team Development Topics
Leadership practices, team coaching, mentorship, and professional development. Covers coaching skills, leadership philosophy, and continuous learning.
Leadership and Team Management at Senior Level
Demonstrate your ability to lead and develop a team, manage performance, address underperformance, create psychological safety, and foster a culture of continuous improvement. Share examples of mentoring junior staff, delegating complex projects, and building high-performing teams. At senior level, you're expected to elevate your team's capabilities, not just execute tasks yourself.
Building and Scaling Support Teams
Covers hiring, onboarding, training, and scaling practices for customer support teams. Candidates should describe how they define candidate profiles and interview rubrics, identify core competencies to hire for, design an inclusive hiring process, build onboarding curricula and ramp plans, set clear expectations and service level agreements, create training programs and knowledge base content, establish performance metrics and coaching cycles, and plan headcount and organizational structure to match demand. Also includes career ladders, diversity and inclusion practices, and techniques for maintaining culture and quality as the team grows.
Team Fit and Working Relationships
Questions and discussion focused on whether the candidate and the team, including the hiring manager, are a mutual fit. This covers the hiring manager leadership style and expectations, preferred communication and feedback cadence, typical one on one and team interaction patterns, mentorship and coaching approach, how mistakes are handled, escalation paths, collaboration style across peers and cross functional partners, and cultural and interpersonal compatibility. Candidates should be prepared to describe their own working style and preferences, give examples of successful and challenging manager or team relationships, explain how they integrate into teams and build productive working relationships, and ask informed questions to assess the team environment and manager expectations. Interviewers are assessing both whether the candidate will work well with the team and manager and whether the team and manager will provide the environment the candidate needs to thrive.
Coaching and Team Development
Approaches to coaching individuals and teams to raise capability, autonomy, and accountability. Cover identifying skill and behavior gaps, tailoring coaching style to personality and experience, mentoring and career coaching, enabling ownership and psychological safety, and measuring coaching outcomes. Include examples of coaching engineers, product managers, and other Scrum Masters, how you built trust and autonomy, and how coaching interventions led to observable improvements in performance or team health.
Leadership and Decision Making
Covers leading teams and making timely, high quality decisions in crises, ambiguous situations, rapidly evolving contexts, and other high stakes events. Assesses the candidate ability to diagnose imperfect or incomplete information, prioritize competing demands, assess risk and trade offs, and balance short term actions with long term strategy. Includes defining decision rights and escalation paths, delegating appropriately, owning outcomes, and applying after action learning. Evaluates how candidates align and influence stakeholders across functions, communicate reasoning and trade offs clearly, maintain team morale and cohesion under stress, and demonstrate judgment, integrity, and values driven decision making when ethical dilemmas arise. Also covers practical incident responses such as outage management, urgent customer escalations, tight deadlines, complex initiatives, and restructuring, along with strategies for stress management, escalation, and resilience building.
Conflict Resolution and Difficult Conversations
This topic evaluates a candidate's ability to prevent, surface, and resolve disagreements and to conduct difficult conversations with clarity, empathy, and decisiveness across interpersonal, technical, vendor, and cross functional contexts. Core skills include preparation and framing, active listening, diagnosing root causes, separating people from problems, deescalation techniques, boundary setting, negotiation of trade offs, advocating with structured evidence, and documenting and following up so outcomes are durable. Candidates should be prepared to describe handling peer to peer disputes, performance or behavior conversations with direct reports, manager or stakeholder escalations, technical debates about architecture or prioritization, and alignment work across functions. Interviewers will probe decision making under ambiguity including when to escalate, when to accept compromise, which decision criteria or frameworks were used, and how the candidate balanced empathy and accountability while preserving relationships. The scope also covers facilitation and consensus building techniques such as structured discussions and workshops, preventative practices such as norms for feedback and one on ones, and systemic changes or governance that reduce recurring conflict. Expectations vary by level: junior candidates should show emotional maturity, clear communication habits, and learning from examples, while senior candidates should demonstrate mediating among many stakeholders, influencing without authority, and designing processes and escalation paths to manage conflict at scale. Strong answers include concrete examples, the actions taken, trade offs considered, measurable outcomes, follow up steps, and lessons learned.
Hiring and Growing Support Teams
Encompasses hiring, scaling, and developing a support organization. Interviewers evaluate experience designing hiring processes and interview rubrics, sourcing and selecting candidates, structuring onboarding and career ladders, running mentorship and coaching programs, managing promotions and performance improvement plans, and implementing retention and diversity strategies. The topic also includes building role definitions, competency frameworks, and metrics for team growth and health.
Ownership
Taking full responsibility for outcomes, acting with long term perspective, and driving results on behalf of the company. Demonstrates personal accountability, follow through on commitments, solving problems even when work falls outside formal scope, and using failures as learning opportunities.
Senior and Staff Readiness
Demonstrate readiness for senior or staff level roles by presenting multi year progression, specific inflection points, and examples of enterprise scale impact. Candidates should show evidence of owning systems or products end to end, driving architectural or process changes, mentoring and growing others, influencing cross functional strategy, leading programs that span teams, and delivering measurable improvements at scale such as reliability gains, cost reductions, or velocity increases. Explain how your mindset shifts from tactical execution to strategic leadership, describe gaps you are closing and what success looks like in a staff role for this function, and be prepared to reference timelines, metrics, and cross organizational examples that validate senior level influence.