Testing, Quality & Reliability Topics
Quality assurance, testing methodologies, test automation, and reliability engineering. Includes QA frameworks, accessibility testing, quality metrics, and incident response from a reliability/engineering perspective. Covers testing strategies, risk-based testing, test case development, UAT, and quality transformations. Excludes operational incident management at scale (see 'Enterprise Operations & Incident Management').
Edge Case Identification and Testing
Focuses on systematically finding, reasoning about, and testing edge and corner cases to ensure the correctness and robustness of algorithms and code. Candidates should demonstrate how they clarify ambiguous requirements, enumerate problematic inputs such as empty or null values, single element and duplicate scenarios, negative and out of range values, off by one and boundary conditions, integer overflow and underflow, and very large inputs and scaling limits. Emphasize test driven thinking by mentally testing examples while coding, writing two to three concrete test cases before or after implementation, and creating unit and integration tests that exercise boundary conditions. Cover advanced test approaches when relevant such as property based testing and fuzz testing, techniques for reproducing and debugging edge case failures, and how optimizations or algorithmic changes preserve correctness. Interviewers look for a structured method to enumerate cases, prioritize based on likelihood and severity, and clearly communicate assumptions and test coverage.
Systematic Troubleshooting and Debugging
Covers structured methods for diagnosing and resolving software defects and technical problems at the code and system level. Candidates should demonstrate methodical debugging practices such as reading and reasoning about code, tracing execution paths, reproducing issues, collecting and interpreting logs metrics and error messages, forming and testing hypotheses, and iterating toward root cause. Topic includes use of diagnostic tools and commands, isolation strategies, instrumentation and logging best practices, regression testing and validation, trade offs between quick fixes and long term robust solutions, rollback and safe testing approaches, and clear documentation of investigative steps and outcomes.
Root Cause Analysis and Diagnostics
Systematic methods, mindset, and techniques for moving beyond surface symptoms to identify and validate the underlying causes of business, product, operational, or support problems. Candidates should demonstrate structured diagnostic thinking including hypothesis generation, forming mutually exclusive and collectively exhaustive hypothesis sets, prioritizing and sequencing investigative steps, and avoiding premature solutions. Common techniques and analyses include the five whys, fishbone diagramming, fault tree analysis, cohort slicing, funnel and customer journey analysis, time series decomposition, and other data driven slicing strategies. Emphasize distinguishing correlation from causation, identifying confounders and selection bias, instrumenting and selecting appropriate cohorts and metrics, and designing analyses or experiments to test and validate root cause hypotheses. Candidates should be able to translate observed metric changes into testable hypotheses, propose prioritized and actionable remediation steps with tradeoff considerations, and define how to measure remediation impact. At senior levels, expect mentoring others on rigorous diagnostic workflows and helping to establish organizational processes and guardrails to avoid common analytic mistakes and ensure reproducible investigations.
Service Level Agreements and Management
Covers the end to end practice of defining, negotiating, operating, monitoring, and improving formal service level agreements and related internal service level objectives. Candidates should be able to translate customer and business requirements into measurable commitments such as response time, resolution time, system availability, and quality targets; write clear and testable agreement clauses; and negotiate realistic targets with customers and internal stakeholders. Topics include methods for measuring and monitoring adherence using instrumentation, metrics, dashboards, real time monitoring, and trend reporting; alerting and escalation procedures; forecasting capacity and staffing to prevent breaches; incident remediation plans when targets are not met; and communication strategies for informing customers and internal teams when commitments are at risk or have been violated. Also assess understanding of the operational impact of service level targets on team prioritization and resourcing, trade offs between meeting time based metrics and ensuring quality outcomes, interactions between external service level agreements and internal service level objectives, and continuous improvement practices to reduce breaches and improve reliability.