Playbook (stepwise):1) Define scope & goals — confirm “recurring technical/product problems” means issues that repeatedly block analytics quality, timeliness, or accuracy. Set 90‑day lookback.2) Stakeholder interviews — run short, structured interviews:- Analytics engineers / ETL owners: ask failure modes, flaky pipelines, schema drift.- Data engineers / SRE: ask about job failures, latency, backfills, resource constraints.- Product managers: ask about missing metrics, inconsistent definitions, UX causing bad events.- BI consumers (marketing, finance, ops): ask about incorrect reports, stale dashboards, trust issues.- QA / Support: ask about tickets, reproducible bugs.Use a standardized template (problem, frequency, reproducibility, business impact, workaround).3) Inspect logs & metadata:- Pipeline run logs (Airflow/DBT): failure counts, runtimes, retry rates.- Job metrics: SLA misses, queue wait times.- Data quality metrics: null rates, schema change alerts, uniqueness/duplicate counts.- Event ingestion logs (Kafka, Snowplow): dropped/late events, schema errors.- Dashboard refresh logs & query performance (Looker/Tableau): slow queries, failed refreshes.Capture with SQL queries and queries against logging system (ELK/CloudWatch). Example SQL to count ETL failures:sql
SELECT job_name, COUNT(*) failures, MAX(timestamp) last_failed
FROM etl_run_log
WHERE status='failed' AND timestamp > now() - interval '90 days'
GROUP BY job_name
ORDER BY failures DESC;
4) Quantify frequency & impact:- Frequency: number of incidents per 90 days, mean time between failures.- Impact: number of dashboards/users affected, business KPIs affected (revenue, conversions), manual hours spent on workarounds.- Create a table per issue: {issue, freq, avg_duration, #reports_affected, cost_estimate_hours, business_impact_score}.5) Prioritize fixes:- Use RICE-like scoring adapted: Reach (users/reports affected), Impact (severity on decisions/KPIs), Confidence (data quality of estimates), Effort (developer-hours).- Compute score = (Reach * Impact * Confidence) / Effort and rank top 5.- Add quick wins filter: low effort, high impact flagged for immediate action.6) Document & communicate:- Produce one‑page report per issue: description, evidence (logs, SQL aggregates), reproducible steps, suggested fixes, owner, priority, and SLA for remediation.- Present to stakeholders, get owners and timelines, track in ticketing system.Why this works:- Combines qualitative interviews with quantitative log evidence to avoid bias.- Prioritizes by measurable business impact and cost to fix so limited engineering time is used wisely.- Delivers actionable documentation and ownership to close the loop.