Operational Excellence and Resilience Questions

Design and operationalize systems, teams, and processes that deliver efficiency, cost effectiveness, and resilient service delivery. Cover cost optimization and right sizing, automation and self healing processes, monitoring and observability (or the equivalent operational visibility for non-technical workflows), service level objectives and agreements, incident response and disaster recovery planning, resilience testing (including chaos engineering for technical systems), capacity planning, and continuous improvement practices such as postmortems and operational maturity models. Candidates should be able to explain trade offs between cost and reliability, how they instrument and alert on the health of a system or process, and how they measure and improve operational maturity for their function, whether that function is a software platform, an IT organization, or a business operations team.