Situation & Goal
I led a platform team planning a breaking public API change used by many external clients. Goal: make the change while minimizing client outages and enabling fast rollback.
Plan (high-level)
- Announce timeline, migration guide, SDK updates, and deprecation window (6–12 months) to clients and account managers.
- Publish OpenAPI diffs and sample code.
Compatibility & Versioning
- Introduce a new major version (v2) while keeping v1 supported during the deprecation window.
- Use header-based version negotiation (Accept: application/vnd.myapi.v2+json) to avoid URL churn.
Migration mechanics
- Dual-write/dual-read on the server for internal traffic: write to both v1-compatible and v2 models for a defined period to validate parity.
- Provide an adapter/mapping layer for incoming v1 requests routed to v2 internals to reduce duplicate logic.
- Publish client-side adapters/compatibility middleware in official SDKs.
Release controls
- Gate v2 behavior behind feature flags and rollout in stages:
- Canary 1: 0.5% internal traffic and 1–2 trusted partners
- Canary 2: 5% external random clients
- Progressive ramp: 25% → 50% → 100% over days/weeks, with manual approval between steps.
Monitoring & Success Criteria
Track metrics with thresholds:
- Error rate (4xx/5xx) per client and aggregate
- Latency P50/P95/P99
- API usage volume and conversion of clients to v2
- Business KPIs: signups, transactions tied to API flows
- Schema validation failures, payload size regressions
- Logs for adapter mismatches and data-parity diffs
Alerting: trigger if error rate increases >1% absolute or latency P95 increases >30% vs baseline, or if any high-severity customer reports.
Rollback criteria & plan
- Automatic hold and rollback if thresholds breached during ramp
- Immediate rollback steps: flip feature flag to route to v1/adapter, disable dual-write after validation, notify clients and execs
- Postmortem within 48 hours with remediation and adjusted timeline
Communication & Team Ops
- Dedicated migration runbook, playbook, and on-call rotation during rollout windows
- Weekly client migration office hours and status dashboard
- Measure adoption and retire v1 only after 80–90% client migration and stable metrics for 2–4 weeks
This approach balances safety, observability, clear client communication, and an operational plan for fast rollback while enabling iteration.