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Alphabe Insight Inc
Catch Vibe Voice is seeking a motivated and organized Customer Support Manager to help lead our customer support operations in Cincinnati, OH.
In this role, you will be responsible for supporting day-to-day customer service activities, helping maintain high service standards, assisting team members, and ensuring customer concerns are handled professionally and efficiently.
The ideal candidate is a confident communicator, an effective problem-solver, and someone who enjoys creating positive experiences for both customers and team members.
Responsibilities
Oversee daily customer support operations and help maintain consistent service standards.
Support and guide customer service team members in handling inquiries and resolving concerns.
Ensure customer issues are addressed professionally, accurately, and in a timely manner.
Monitor workflow and identify opportunities to improve customer service processes.
Help establish clear communication and service expectations within the team.
Handle escalated customer situations with professionalism and sound judgment.
Collaborate with other departments to resolve customer-related matters.
Maintain accurate records and documentation related to customer interactions and support activities.
Encourage a positive, organized, and customer-focused work environment.
Assist with team development, training, and performance improvement initiatives.
Strong verbal and written communication skills.
Excellent interpersonal and customer service abilities.
Strong organizational and time-management skills.
Ability to lead, support, and motivate a team.
Professional approach to problem-solving and conflict resolution.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to quality.
Comfortable working independently as well as collaboratively.
Positive attitude and willingness to learn and grow.
Competitive salary of $34,000 – $39,000 per year
Full-time employment
Career growth opportunities
Professional development opportunities
Opportunity to strengthen leadership and management skills
Supportive and collaborative work environment
Hands-on experience in customer support operations
Opportunity to grow with an evolving company
Catch Vibe Voice is a dynamic and forward-thinking company built around strong communication, organization, and meaningful professional connections. We believe that exceptional results begin with a team that is collaborative, dependable, and committed to excellence.
This job is found at InterviewStack.io
Alphabe Insight Inc is a market research and marketing company that operates an ATS career page on SmartRecruiters. The company posts jobs across multiple US cities including Fort Worth, TX, Akron, OH, Albany, NY, Atlanta, GA, Austin, TX, Baton Rouge, LA, and Birmingham, AL, indicating a broad geographic presence. It focuses on marketing and client service roles, supporting marketing and communications functions.
