Job Summary:

Servant leader and coach to a cross-functional agile team, ensuring all activities use the principles and frameworks of Agile (e.g., Scrum, Kanban and Scaled Agile Framework (SAFe)) to deliver solutions.

Key Responsibilities:

Establishes lean/agile leadership, supports the Product Owner, and promotes quality practices; Skilled at Scrum practices of estimation and prioritization using agile techniques. Guides and coaches team members on agile practices & provides developmental feedback to team members using a servant leadership style and leading by example. Fosters an environment of mutual respect and cooperation, transparency, and autonomy; facilitates getting the work done without coercion, assigning, or dictating the work. Drives adoption of agile reducing the gap between agile theory and practice; drives continuous improvement. Establishes key metrics and monitors agile metrics that impact value driven delivery and indicate potential problems; Ensures all solution documentation is complete (Definition of Done). Establishes and communicates team progress and goals using program boards, burn-up, burn-down or other methods. Supports team rules and norms and protects the team from outside interference; removes impediments for the team or finds the right personnel to remove impediments. Maintain strong relationships to deliver business value using relevant Business Relationship Management practices.
Competencies:
Business insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Global perspective - Taking a broad view when approaching issues, using a global lens.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Agile Systems Thinking - Embraces a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems to ensure the economic success of the solution.
Building High Performance Teams - Identifies and applies critical skills and Lean-Agile principles and practices in the creation of high-performing Agile teams to construct high-quality, well designed technical solutions.
Continuous Delivery Pipeline - Implements the workflows, activities, and automation by providing the enterprise with the capability to shepherd a new piece of functionality all the way from ideation to an on-demand release of value to the end user.
DevOps and Release on Demand - Implements DevOps and a continuous delivery pipeline by providing the enterprise with the capability to release value, in whole or in part, at any time necessary to meet market and customer demand.
Lean Agile and SAFe Mindset - Advocates for and leads others in the concepts of the Agile Manifesto and Lean thinking in support of adopting and applying the 9 SAFe principles and practices for the organization.
Planning and Managing Ceremonies - Plans, schedules, and leads ceremonies that create a cadence for the team to maximize productivity, promote collaboration, maintain transparency, and inspect and adapt so the team can continuously learn and improve.
Release Planning - Plans and manages the release of capabilities, features or products using inputs from the prioritized roadmap, planning, available resources and skills to communicate expected availability and releases of capability.
Project Management - Establishes and maintains the balance of scope, schedule and resources for a temporary effort (a “project”). Ensures results/impact from temporary effort are fully realized as possible.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:
College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. Agile Certification (Certified Scrum Master - CSM), Professional Scrum Master (PSM) or Safe Scrum Master Certification (SSM) are preferred. This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
Experience working in a software development organization and in an Agile environment as a scrum master demonstrating knowledge and practical experience of the Lean methodology, principles and tools are preferred.

The Scrum Master helps foster the culture of technical discipline and craftsmanship that is the hallmark of effective Agile teams.

Builds a high-performing team – Focuses on ever-improving team dynamics and performance and coaches the team in self-management.

Helps the team resolve interpersonal conflicts and challenges and identify opportunities for growth. Escalates people problems to management where necessary, but only after internal team processes have failed to resolve the issue; helps individuals.

Responsibilities on the train – The Scrum Master helps coordinate inter-team cooperation and helps the team operate well on the train.

The Scrum Master supports the team’s efforts to continuously improve communications and relationships with other teams. They frequently represent the team in the Scrum of Scrums (SoS), Dependency management, helping the team remain aware of opportunities to engage and improve program effectiveness. They also often help the team build effective relationships? with the System Team, User Experience, Architecture, and Shared Services.

Supports SAFe adoption – The Scrum Master supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams, participating in the Scrum Master Community of Practice, and supporting the organization’s SPCs. Facilitate the Inspect and Adapt problem solving and provide metrics data on team performance to the organization.

The Scrum Master works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream. Assists the team in preparation for ART activities, including PI Planning, System Demos, and the Inspect and Adapt. Supports estimating – Guides the team in establishing normalized estimates and helps the team understand how to estimate Features and Capabilities.