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CBT Talents
We are looking for a Technical Support Specialist to join a leading technology company and provide first-line IT and network support to its users and infrastructure.
Job Details
Location: Remote (Egypt)
Employment Type: Full-time
Interview: Online
Start Date: Immediate
Requirements
Bachelor's degree in Computer Science, IT, Network Engineering, or a related field
Up to 1 year of experience in technical support, network operations, or IT infrastructure (fresh graduates with strong fundamentals are welcome)
Solid networking fundamentals: TCP/IP, IPv4 addressing, subnetting, DNS, DHCP, VLANs, NAT, and VPN
Working knowledge of switches, routers, firewalls, wireless access points, and structured cabling
Hands-on troubleshooting of Windows and macOS devices, Microsoft 365, printers, peripherals, and connectivity issues
Familiarity with Windows Server, Active Directory, Microsoft Entra ID, user permissions, and MFA
Practical use of diagnostic tools: ping, tracert, nslookup, ipconfig/ifconfig, and PowerShell
Experience with ticketing and monitoring systems, incident prioritization, and escalation
Strong analytical and problem-solving skills with excellent attention to detail
Professional communication and customer-service skills
Nice to Have
CompTIA Network+, Cisco CCNA, or Microsoft Fundamentals certifications
Basic Linux administration, virtualization, storage, and backup knowledge
This job is found at InterviewStack.io
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