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Nearshore Business Solutions
Job Title: L1 Support Representative
Location: Remote – Colombia
Type of Contract: Contract Employment
Salary Range: $1,200 USD/month
Language Requirements: Fluent English (strong conversational skills)
We are seeking a skilled L1 Support Representative with strong customer service and technical troubleshooting abilities to join our growing Helpdesk team. You will play a key role in diagnosing and resolving software and hardware issues remotely, ensuring excellent service and customer satisfaction across all support channels.
Key Responsibilities:
Respond to inbound support requests via voice, email, and messaging platforms
Communicate clearly and effectively with customers to resolve technical issues
Troubleshoot and resolve AlohaPoS and other point-of-sale (PoS) hardware/software issues
Assist clients remotely using support tools and ticketing systems
Determine when hardware replacements are necessary and process orders or RMAs
Accurately document and track issues using the companys ticketing and ERP systems
Maintain a customer-first approach and drive for resolution efficiency
Must-Have Qualifications:
High school diploma or equivalent
Fluent English with strong spoken and written communication skills
Strong interpersonal and problem-solving skills
Experience providing remote technical support
Familiarity with PoS systems, especially AlohaPoS, is a plus
Knowledge of relevant software and hardware systems
Ability to work well with a diverse team and adapt to various client personalities
This job is found at InterviewStack.io
Nearshore Business Solutions is a nearshore recruitment agency helping U.S. companies hire, recruit, and scale vetted teams of developers, IT specialists, and professionals across 13 Latin American countries.
