Lead the People & Culture function on site at the hotel, working closely with the Cluster General Manager and Accor Shared Services - Cluster Director of People & Culture. Provide daily support to Heartists and department leaders, while coordinating Learning & Development activities to strengthen skills, service standards, and employee growth.

Job Description

• Manage the hotel’s daily People & Culture operations, including recruitment, onboarding, employee relations, performance management, and offboarding.
• Act as the hotel’s on-site People & Culture contact, providing accessible support and guidance to Heartists and department heads.
• Work closely with Accor Shared Services to implement policies, processes, and people initiatives.
• Handle employee concerns and disciplinary matters with fairness, professionalism, and confidentiality.
• Provide on-site Learning & Development support in coordination with the Accor Shared Services L&D team.
• Identify training needs with department heads and coordinate the hotel’s annual training plan and calendar.
• Facilitate orientation, brand induction, and relevant training sessions, and support departmental trainers.
• Coordinate mandatory learning, including human rights and safeguarding programmes, and maintain accurate training records.
• Monitor training completion and effectiveness, following up with departments on outstanding requirements.
• Support talent development, succession planning, internal mobility, and career progression.
• Lead hotel engagement, recognition, wellbeing, and inclusion activities, including engagement survey action plans.
• Maintain employee records and HR system data, and coordinate payroll inputs, benefits, and leave administration.
• Support manning reviews, workforce planning, budgeting, reporting, and audits.
• Coordinate employee services, including visas, insurance, and accommodation, with the relevant teams.
• Ensure alignment with applicable employment requirements, Accor policies, and People & Culture standards.