Requirements

What you'll do:

• Work as part of our Professional Services team, supporting a broad range of enterprise and government clients.
• Design, deploy, and manage secure, scalable cloud-based solutions using Microsoft Azure and related technologies.
• Deliver 2nd and 3rd level support across ICT systems and services.
• Troubleshoot and manage:
• Active Directory & Azure AD
• Azure Virtual Desktop (AVD)
• Microsoft 365 (Teams, SharePoint, Exchange Online/Hybrid)
• Windows Server and core infrastructure
• Implement infrastructure as code (Terraform, Bicep) to maintain configuration control and repeatability.
• Monitor, tune, and optimise system performance, ensuring availability, resilience, and compliance.
• Own issues end-to-end from first report to resolution keeping stakeholders informed throughout.
• Collaborate with internal teams and third-party vendors to resolve complex or escalated incidents.
• Stay ahead of the curve by researching and recommending emerging technologies and service improvements.

What You’ll Bring

• Proven experience as a Cloud Administrator / Systems Administrator / IT Support Engineer, ideally in a Managed Services or enterprise environment.
• Strong understanding of Microsoft Azure services across IaaS, PaaS, and SaaS, as well as hybrid workplace environments.
• Solid knowledge of Windows Server, virtualisation, networking (LAN/WAN), and enterprise security.
• Hands-on experience with Active Directory, Azure AD, M365, AVD, and Exchange.
• Familiarity with infrastructure as code (Terraform, Bicep, or equivalent).
• Proficiency with ITSM tools (ServiceNow, Jira, or similar) and structured incident/change management processes.
• Excellent written and verbal communication skills with a customer-first mindset.
• Strong organisational skills with the ability to prioritise and perform under pressure.
• Eligibility to hold or ability to obtain an Australian Government Security Clearance.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.