Are you passionate about technology and eager to build your career in systems administration? We're looking for a proactive and customer-focused Junior Systems Administrator to provide first-line IT support and help maintain a reliable, secure, and high-performing technology environment.

This is an excellent opportunity to gain hands-on experience across IT support, Microsoft 365 administration, infrastructure, networking, security, and automation while working alongside experienced professionals. If you enjoy solving technical problems, supporting users, and continuously developing your skills, we'd love to hear from you.

Key Responsibilities

• Provide day-to-day IT support via ticketing systems, email, phone, remote, and on-site assistance.
• Troubleshoot and resolve hardware, software, user account, and system-related issues.
• Monitor IT infrastructure and escalate incidents where required to maintain service availability.
• Support the administration and maintenance of ICT systems, services, and end-user devices.
• Manage user onboarding, including provisioning, configuring, and deploying equipment and accounts.
• Administer and support Microsoft 365 productivity and collaboration tools.
• Take ownership of support tickets from investigation through to resolution or escalation.
• Maintain accurate asset inventory records and support hardware lifecycle management.
• Assist with IT security initiatives, policies, and compliance requirements.
• Create and maintain technical documentation, procedures, and knowledge base articles.
• Identify opportunities to improve user experience, processes, and operational efficiency.

Requirements

• Degree, Diploma, Advanced Diploma, or equivalent qualification in Information Technology, or relevant industry certifications and hands-on experience.
• Minimum of 2 years' experience in IT support, service desk, desktop support, or a similar role.
• Knowledge of Microsoft Windows and Microsoft 365 administration.
• Understanding of Active Directory, Group Policy, DNS, DHCP, and related Microsoft technologies.
• Basic networking knowledge, including TCP/IP and troubleshooting fundamentals.
• Familiarity with endpoint management, deployment technologies, and IT security best practices.
• Strong troubleshooting, communication, and problem-solving skills.

Desirable Certifications

• CompTIA A+, Network+, or Security+
• CCNA
• Microsoft 365 Administrator or Endpoint Administrator
• ITIL Foundation