User Experience and Adoption
Focuses on designing products, processes, and systems that real users will adopt and use effectively. Topics include user research, role based needs analysis, usability and ease of use, reducing friction in workflows, onboarding and training programs, change management and communication strategies, measuring adoption and engagement, tailoring solutions for different user roles, and operationalizing feedback and support. Candidates should be able to discuss how to drive adoption through design, training, incentives, and clear value communication, and how to measure success and iterate based on user feedback.
