Amazon Entry-Level Customer Success Manager Interview Preparation Guide
Customer Success Manager
Amazon
entry
7 rounds
Updated 2/22/2026
Amazon's entry-level Customer Success Manager interview process emphasizes behavioral assessment aligned with Amazon's 16 Leadership Principles, with particular focus on Customer Obsession, Ownership, and problem-solving capability. The process combines phone screening and onsite interviews totaling approximately 6-7 weeks. All behavioral questions utilize the STAR method (Situation, Task, Action, Result) framework to evaluate past performance as a predictor of future success.
Interview Rounds
1
Recruiter Screening
30 min5 focus topicsbehavioral
2
Phone Interview 1: Behavioral Assessment and Amazon Leadership Principles
60 min5 focus topicsbehavioral
3
Phone Interview 2: Customer Success Strategy and Case Study
60 min5 focus topicscase study
4
Onsite Interview 1: Customer Obsession and Advocacy
60 min4 focus topicsbehavioral
5
Onsite Interview 2: Problem-Solving and Strategic Thinking
60 min5 focus topicscase study
6
Onsite Interview 3: Teamwork and Communication
45 min4 focus topicsbehavioral
7
Onsite Interview 4: Ownership and Delivery
60 min5 focus topicsbehavioral