Amazon Technical Support Engineer (Senior Level) - Interview Preparation Guide

Amazon's interview process for Senior-level Technical Support Engineer roles typically consists of an initial recruiter screening, one or more technical phone screens, and a comprehensive onsite interview loop. The process evaluates technical depth, troubleshooting methodology, customer empathy, leadership potential, and alignment with Amazon's Leadership Principles. For this Senior-level position, expect a rigorous assessment of your ability to own complex issues, mentor junior team members, and drive process improvements.