FAANG-Standard Interview Preparation Guide: Senior Customer Support Manager
Customer Support Manager
Senior
7 rounds
Updated 11/23/2025
This guide is based on general FAANG interview practices and may not reflect specific company procedures.
The interview process for a Senior Customer Support Manager role follows a comprehensive evaluation framework designed to assess leadership capabilities, operational expertise, strategic thinking, and cultural fit. Expect multiple rounds focusing on behavioral competencies, case study problem-solving, operational metrics mastery, and alignment with company values. The process emphasizes demonstrated impact at scale, team development, cross-functional influence, and data-driven decision making.
Interview Rounds
1
Recruiter Screening Call
20 min3 focus topicsculture fit
2
Phone Screen - Management Fundamentals
45 min4 focus topicsbehavioral
3
First In-Person/Video Round - Behavioral and Team Leadership
60 min5 focus topicsbehavioral
4
Second In-Person/Video Round - Operations and Strategy
60 min5 focus topicscase study
5
Third In-Person/Video Round - Strategic Thinking and Customer Impact
60 min5 focus topicsbehavioral
6
Bar Raiser Round - Leadership Principles and Culture Fit
60 min5 focus topicsbehavioral
7
Hiring Manager Round - Role Expectations and Alignment
45 min4 focus topicsbehavioral
Additional Information