FAANG-Standard Interview Preparation Guide: Junior Technical Support Engineer
Technical Support Engineer
Junior
6 rounds
Updated 11/23/2025
This guide is based on general FAANG interview practices and may not reflect specific company procedures.
FAANG companies conducting interviews for Junior Technical Support Engineer positions typically follow a structured multi-round process designed to assess technical fundamentals, troubleshooting abilities, customer service mindset, infrastructure knowledge, and cultural fit. Rounds progress from initial screening through specialized technical assessments to behavioral evaluation and final hiring manager approval. The process emphasizes both technical depth and soft skills, with particular focus on problem-solving methodology, communication clarity, and collaboration abilities.
Interview Rounds
1
Recruiter Phone Screen
30 min4 focus topicsbehavioral
2
Technical Phone Screen - Troubleshooting Fundamentals
45 min5 focus topicstechnical
3
Technical Assessment - Hands-On Troubleshooting Scenarios
60 min5 focus topicstechnical
4
Infrastructure, Systems, and Support Operations
50 min5 focus topicstechnical
5
Customer Service, Communication, and Scenario-Based Support
45 min4 focus topicsbehavioral
6
Behavioral Interview and Cultural Alignment
50 min6 focus topicsbehavioral
Additional Information