Google Customer Support Manager Interview Preparation Guide - Entry Level
Customer Support Manager
Google
entry
7 rounds
Updated 2/22/2026
Google's entry-level Customer Support Manager interview process typically consists of initial recruiter screening, followed by one phone-based technical/manager screen, and onsite interviews that assess technical competency, behavioral fit, leadership potential, operational acumen, and cultural alignment (Googleyness). The entire process emphasizes structured storytelling, data-driven decision making, customer-centric thinking, and collaborative problem-solving. Interviews use behavioral questions with the SPSI framework (Situation, Problem, Solution, Impact) to evaluate past performance as a predictor of future success.
Interview Rounds
1
Recruiter Screening
25 min3 focus topicsculture fit
2
Phone Manager Screen
40 min5 focus topicsbehavioral
3
Onsite Round 1: Behavioral and Googleyness Assessment
50 min4 focus topicsculture fit
4
Onsite Round 2: Customer Support Operations and Metrics
50 min4 focus topicscase study
5
Onsite Round 3: Team Leadership and People Management
50 min4 focus topicsbehavioral
6
Onsite Round 4: Cross-Functional Collaboration and Technical Acumen
50 min4 focus topicsbehavioral
7
Onsite Round 5: Customer-Centric Problem Solving and Decision Making
50 min4 focus topicscase study