Google Customer Support Manager Interview Preparation Guide (Junior Level)

Google's Customer Support Manager interview process consists of a recruiter screening call, one technical/operational phone screen, and 4-5 onsite interviews conducted by various team members. The process evaluates your behavioral fit using the STAR method, operational management capabilities, customer-centric mindset, leadership potential, cross-functional collaboration skills, and alignment with Google's core values. Interviews focus on your hands-on experience managing teams, handling escalations, improving processes, and data-driven decision-making.