Google Customer Support Manager (Staff Level) - Comprehensive Interview Preparation Guide
Customer Support Manager
Google
Staff
8 rounds
Updated 2/22/2026
Google's interview process for a Staff-level Customer Support Manager typically consists of a recruiter screening, multiple phone interview rounds, and a comprehensive onsite loop. The process focuses on leadership acumen, strategic thinking in customer support operations, cross-functional influence, data-driven decision-making, and alignment with Google's customer-centric culture. Staff-level candidates are expected to demonstrate domain mastery, the ability to lead complex initiatives spanning multiple teams, mentoring capabilities, and strategic vision within their function.
Interview Rounds
1
Recruiter Screening
35 min4 focus topicsculture fit
2
Phone Screen 1 - Leadership and Domain Expertise
55 min6 focus topicsbehavioral
3
Phone Screen 2 - Customer Success Metrics and Business Impact
55 min4 focus topicstechnical
4
Onsite Round 1 - Leadership Philosophy and Team Development
60 min5 focus topicsbehavioral
5
Onsite Round 2 - Customer Success and Support Operations Strategy
60 min5 focus topicscase study
6
Onsite Round 3 - Cross-Functional Impact and Product Collaboration
60 min4 focus topicsbehavioral
7
Onsite Round 4 - Systems Thinking and Organizational Problem-Solving
60 min4 focus topicscase study
8
Onsite Round 5 - Strategic Vision and Organizational Leadership
75 min5 focus topicsbehavioral