Role Overview

Manages existing client relationships and drives account growth through upselling, cross-selling, and ensuring high levels of customer satisfaction. They serve as the primary point of contact for key accounts. Responsibilities include managing key customer accounts, identifying growth opportunities within existing accounts, developing account plans and strategies, coordinating with internal teams to deliver customer solutions, resolving customer issues and escalations, and maintaining strong customer relationships. They work with CRM systems, account planning tools, and customer communication platforms. Daily tasks involve customer communication, account planning, opportunity identification, issue resolution, internal coordination, and relationship maintenance.