Role Overview

Manages client relationships and project delivery in consulting environments while ensuring successful project outcomes and high levels of client satisfaction. They serve as the primary interface between consulting teams and clients throughout project lifecycles. Responsibilities include managing client relationships and serving as primary point of contact, overseeing project planning and execution to ensure timely delivery, coordinating project teams and resources across multiple workstreams, facilitating communication between stakeholders and project teams, managing project scope, timeline, and budget constraints, and ensuring project deliverables meet quality standards and client expectations. They identify project risks and develop mitigation strategies, conduct regular project status reviews and client communications, manage project changes and scope adjustments, and facilitate problem resolution and decision-making processes. Daily tasks involve client meetings, project coordination, team management, progress tracking, issue resolution, stakeholder communication, and project documentation. Engagement Managers also conduct project post-mortems, develop client proposals, manage contract negotiations, and ensure knowledge transfer and project closeout procedures.