Incident Severity Classification and Escalation Questions
Assigning severity to incidents, deciding when and whom to page, and moving an issue up defined escalation paths. Covers severity matrices, escalation criteria, triage decisions, and scope-of-authority calls about when to pull in more responders or leadership. The routing and prioritization discipline that sits at the front of the incident lifecycle.
Design an on-call incident decision tree for engineers indicating when to handle issues within the team versus escalating to SRE or a SWAT team. Include severity definitions, SLA targets (MTTD/MTTR), required runbook elements, and communication templates for stakeholders.
When multiple high-severity bugs surface simultaneously in production, how do you prioritize which ones to address first as a software engineer? Describe decision criteria such as user impact, blast radius, detectability, mitigation difficulty, rollback paths, and how you communicate and escalate priorities.
Define incident severity levels (S0-S3), corresponding SLAs and response times, and an escalation policy for a mid-sized service. Provide examples of triggers for each severity, who gets paged, and what post-incident obligations exist for each severity level.
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