Edge Cases and Trade Offs in Legal Operations Questions

Discuss how you handle edge cases and exceptions: most processes are designed for the common case - how do you handle the 20% of unusual situations? When should you break a rule or process? How do you balance standardization with flexibility for complex work? Provide examples of where rigid rules create worse outcomes and how you've navigated those situations. Discuss how you think about scalability - does an approach that works for 10 attorneys still work for 100?