Documentation Effectiveness Measurement
Covers how to measure whether documentation and help content achieve intended user outcomes. Topics include quantitative metrics such as user adoption and activation rates, onboarding time, task completion for documented flows, feature usage attributable to documentation, support ticket volume and deflection, time to resolution, and user satisfaction scores. Also includes qualitative signals from user feedback, usability testing, and support conversations. Candidates should be able to explain instrumentation approaches, cohort and funnel analysis, A B testing of documentation variants, using analytics to prioritize documentation work, defining success criteria for documentation initiatives, and linking documentation improvements to product and support outcomes.
