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Hillside Institute for Family Connections
Job Summary
The Chief Information Officer provides organizational leadership for technology, information
systems, and business intelligence in furtherance of the agency’s mission and strategic intent.
Essential Job Functions
Strategic:
Serve as a member of the senior leadership team, contributing to organizational strategy and the prioritization of cross-departmental initiatives.
Operational:
While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.
Leadership Duties
Leadership: Communicates, supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provide staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.
Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.
Education & Experience
Master’s degree in information systems/technology management, health informatics/data science, healthcare administration, business administration or related field required.
Minimum 15+ years of progressive experience in leading a healthcare/human services focused organizational technology and system strategy inclusive of client/treatment focused systems commonly known as Electronic Health Record (EHR) or Electronic Medical Record (EMR) required.
Demonstrated success leading enterprise-wide digital transformation and strategic technology initiatives.
Experience overseeing cybersecurity, enterprise infrastructure, cloud technologies, data governance, and large-scale system implementations.
Experiences in technology systems and infrastructure investment planning and budgeting, including ROI modeling and business case analysis.
Experience working in and understanding clinical treatments and programming models and translating technology needs to align to clinical practice and workflow needs in complex organization and/or healthcare system.
Experience in compliance, data security, and cybersecurity for healthcare focused PHI.
Experience in creating and executing an enterprise data strategy and operational excellence models aligned to continuous improvement plans, strategic initiatives, and customer experience standards.
Special Requirements
Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.
Knowledge, Skills & Abilities
In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, Fosters Accountability and Results, the following occupational competencies must be demonstrated:
Communication Excellence: Clear, compelling communicator with strong communication and presentation skills; including the ability to share strategic and operational insights with peers, staff, funders, oversight agencies, families, community partners, and donors
Disciplined Operational Mindset: Proven ability to operationalize strategy through tactical execution, standardization of processes, and systemization of workflows
Emotional Intelligence and Courageous Leadership: Demonstrate ability to balance empathy with decisiveness, communicate difficult messages, and sustain organizational focus during times of change or adversity; exceptional ability to build trust, influence organizational culture, and resolve conflicts diplomatically in a diverse, matrixed environment
Change Management: Experience leading organizational transformation, operational improvement, and/or strategic growth initiatives
Problem-Solving and Decision-Making: Strong critical thinking and judgement skills; ability to act decisively
Technology Subject Matter Expertise: Maintains a strong technical foundation with prior hands-on experience in systems configuration, application development, or infrastructure engineering. Proficient in the use of Electronic Health Records (EHRs) / Electronic Medical Records (EMRs), case management systems, and Microsoft Office applications (e.g., Excel, Word, PowerPoint, etc.), along with strong subject matter expertise in regulatory compliance, risk management (e.g., contingency planning), cybersecurity, disaster recovery (e.g., data recovery), information security frameworks, and etc.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work a variable scheduling including evenings and weekends
The following physical demands are required:
Occasional sitting (up to 4 hours)
Occasional standing (up to 1 hour)
Occasional walking (up to 2.5 hours)
Occasional driving (up to 8 hours)
Continuous balancing (up to 8 hours)
Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)
Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis
Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis
Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)
Occasional exposure to temperature changes, dust, fumes, gases or chemicals is apparent
Protective clothing or equipment as required: close toed shoes; protective shields, universal precaution PPE, and gloves for toileting and food preparation
Ability to change positions as needed
| $240,000 Minimum pay rate, $300,000 Maximum pay rate, based on experience. |
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