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Chaminade University of Honolulu
CHAMINADE UNIVERSITY OF HONOLULU
Chaminade University offers its students an education in a collaborative learning environment that prepares them for life, service and successful careers. Guided by its Catholic, Marianist and liberal arts educational traditions, Chaminade encourages the development of moral character, personal competencies, and a commitment to build a just and peaceful society. The University offers both the civic and church communities of the Pacific region its academic and intellectual resources in the pursuit of common aims
Title: Network and Systems Administrator (Level 2 Support)
Department: Information Technology & Services
Full Time, Exempt
Classification: E/A/M II
Under the general supervision of the Senior Director of Information Technology Systems and Senior DevOps & Infrastructure Technical Lead, the Network Administrator (Level 2 Support) provides escalated technical support for the university's wired and wireless network infrastructure. This role resolves network and connectivity issues escalated from the IT Service Desk (Level 1 Support), performs routine network hardware and software maintenance, and assists with monitoring network performance, reliability, and security across campus and residence facilities.
The Network Administrator works closely with the IT Service Desk team to troubleshoot escalated tickets, supports wireless connectivity for students, faculty, and staff, and helps maintain accurate documentation of network devices, configurations, and inventory. This role assists with the implementation of network security protocols and participates in network and cybersecurity planning under the direction of the Network Manager or Senior Director of Information Technology Systems.
Working within established policies and procedures, this position performs network and computer hardware/software installation, maintenance, and troubleshooting with minimal to moderate supervision, escalating complex or unresolved issues to the Network Manager or Senior Director of Information Technology Systems. This position combines hands-on technical support with routine network administration responsibilities and includes project role outs for new/upgraded IT network hardware and software.
Direct Report To: Network Manager or Senior Director of Information Technology Systems.
Network Infrastructure & Maintenance
Help Desk & Technical Support (Level 2 Escalation)
Wireless Network Support
Security & Planning
Inventory & Vendor Coordination
Other Duties
This list of responsibilities is not exhaustive. Details relating to both essential and non-essential functions of the job are not precise and are only an approximation, which can vary on a day-to-day basis and are subject to change on an as-needed basis and/or in the sole discretion of supervisory management.
Minimum
Minimum education. An associate's degree in MIS, Computer Science, or a related field (a combination of network certifications, relevant experience, and training may be substituted for the degree, i.e. CompTia A+, Network+, Security+).
Minimum experience. Two (2) years of experience installing, maintaining, and troubleshooting network and computer hardware and software. Experience in an educational setting preferred.
Preferred
Requires a good working knowledge of networking concepts and technical competence, along with the ability to interact positively with students, faculty, and staff who possess a wide range of educational and technical backgrounds. Ability to work within established policies with general supervision is essential. Strong communication skills and a customer-oriented approach are required.
Technical skills. Broad knowledge of network technology, including LAN/WAN, TCP/IP, and Wi-Fi standards. Working knowledge of Cisco networking equipment, hardware, and software required.
Knowledge of Active Directory and Windows Server is helpful. Familiarity with Palo Alto firewalls and VPNs is preferred. Relevant certifications (e.g., CompTIA Network+, Cisco CCNA) are desirable.
This position requires the ability to traverse the campus, stoop, bend, and climb stairs to access network equipment in various locations. Must be able to lift approximately 10-20 pounds, have finger dexterity for keyboard and equipment use, and possess excellent motor skills. Must be able to communicate information and ideas so that others will understand.
An expressed willingness to respect and support the Catholic and Marianist identity of Chaminade University of Honolulu and to perform all duties in a manner consistent with Marianist educational values and mission of the University. Understanding of and respect for the University’s designation as an institution that serves students of Native Hawaiian and Pacific Island ancestry
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Chaminade University of Honolulu is a private Marianist university in Honolulu, Hawaii, United States. Founded in 1955 by the Society of Mary, Chaminade is located in Kaimuki, Honolulu at the base of St. Louis Heights.
