The Service Data Support Analyst at Master Car Care is a crucial role within our team, responsible for the optimization and maintenance of our data systems to ensure seamless operations and excellent customer service. This position will encompass various duties, including but not limited to, data collection, analysis, integration and organization of service information. The ideal candidate will have previous experience in data analysis, a keen eye for detail, proficiency in relevant software, and outstanding problem-solving skills.

Key Responsibilities:

• Responsible for collecting, interpreting, and analyzing service data from multiple sources.
• Track and monitor data quality, addressing any issues promptly to ensure accuracy at all times.
• Develop and maintain databases, data collection systems, and strategies that optimize statistical efficiency and quality. These include improving existing data systems or designing and implementing new ones in coordination with other team members.
• Interact with the Service and Support team to ensure all data collection and reporting needs are met, supporting the overall operational efficiency of the team.
• Utilize statistical tools to interpret data sets while paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.
• Prepare regular reports for management demonstrating key metrics and progress towards strategic objectives.

Qualifications:

• A bachelor’s degree in mathematics, economics, computer science, information management, or statistics or related field or equivalent work experience.
• Proven experience as a data analyst or in a related field where data processing and analysis are essential.
• Technical proficiency in data models, database design, data mining, and segmentation techniques.
• Expertise in Excel, SQL, Python, or other programming tools utilised in data analysis.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Benefits:

• Working with Master Car Care offers a rewarding career path with opportunities for growth and personal development.
• We offer a competitive benefits package, which includes health, dental, and vision insurance, as well as a retirement savings plan.
• Our team-oriented culture promotes a healthy work-life balance, flexible work hours, and a positive, supportive work environment.
• As part of our team, you’ll have the opportunity to contribute to our mission of delivering high-quality car care services to our valued customers.

This is your chance to join a vibrant, forward-thinking team that values innovation, teamwork and integrity. We eagerly await your application!