Implementations Specialist II

About Vitu

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

The Implementation Specialist II is responsible for managing, performing and coordinating all tasks related to new client onboarding, service additions, mergers/acquisitions, special projects, Electronic Lien & Title (ELT) enrollments and modifications. The role is accountable for the accurate set up of system configurations, and maintenance of documentation to ensure services are implemented within committed timeframes while ensuring adherence to contractual commitments. Responsibilities include clear, concise and detailed documentation of decisions, action items, and project milestones. The role requires interacting collaboratively, professionally and directly with Clients/Customers, State Title Agencies, Operations, Account Management, and various other external stakeholders and internal cross-functional teams.

Responsibilities

• Independently oversee all aspects of assigned implementation related initiatives including establishing and managing to project timelines, performing configurations, coordinating and facilitate meetings with applicable internal and external stakeholders, ensuring onboarding, special projects and associated tasks are completed accurately, and deliverables are met on time.

• Take meticulous notes and maintain detailed documentation of action items and decisions. Identify and contribute to resolution of out of scope requests. Report and escalate risks to clients and leadership and impacted business areas.

• Collaboratively and professionally interact directly with Clients/Customers, State Title Agencies, Competitive Vendors, Sales, Operations, Account Management, Contract Administration, Product, Accounting and other external stakeholders and internal cross-functional teams.

• Accurately complete all configurations, making sure post onboarding services can be fulfilled.

• Ensure requirements are clear, concise and solidified.

• Review and comprehend contract related documentation such: as Agreements, Amendments, Service

• Schedule, Pricing, Service Request Forms (Projects) and State Applications.

• Manage multiple initiatives, projects and priorities simultaneously to support business requirements.

• Follow procedural controls and objective metrics to ensure accurate measurements of performance reporting is achieved.

• Adhere and comply to corporate and department processes, procedures and policies.

• Ensure coverage of other responsibilities in the absence of team members.

• Perform other duties as assigned or needed.

• <10% Travel is required.