East Cooper Medical Center is one of South Carolina's leaders in healthcare. Our approach to medicine is designed to provide patients with successful outcomes, fast recovery times, and a better quality of life. Our hospital combines technology and clinical expertise with compassion to provide personalized care for a lifetime. Our expanded scope of services, our commitment to quality & safety, and our outstanding team of caregivers have attracted patients throughout the Lowcountry and beyond, and have contributed to or hospital being nationally recognized. Interested in joining our team? Apply today!

Facility: East Cooper Medical Center
Location: Mount Pleasant, SC
Department: Administrative
Position Type: Full time, onsite

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

The Business Operations Program Manager II is responsible for assigned projects and will be involved throughout the project lifecycle, from concept to approval using effective project and business management practices. This includes coordinating/facilitating multi-disciplinary teams which include all levels of team members within NHmg. The Business Operations Program Manager II will facilitate items within NHmg projects. This includes, but is not limited to projects with the following objectives; program development, development of business plans, enterprise standardization, operational excellence, safety and quality improvement, patient experience progress, and program evaluation analyses. The Business Operations Program Manager II will have ownership of overall project performance tracking and then making recommendations to the appropriate leadership team for approval. They must have effective communication, relationship management, a spirit of collaboration and overall knowledge of Novant Health system and departmental capabilities and functions. Responsible for the deliverables of assigned projects in project timeline defined. The Business Operations Program Manager II is accountable to the Manager Business Operations Program Management, as well as other NHmg leaders for the successful implementation of business plans, timelines and ongoing process improvements initiatives. Assists in ensuring deliverables are working properly and efficiently throughout the duration of the projects. Responsible for calculation of estimates regarding financial value of agreed upon objectives as well as tracking and communicating value of delivered objectives based on the project scope.

Responsibilities:
• Project Management and Facilitation: Support the development of business plans, performance improvement plans, and process development by providing process leadership, meeting facilitation, synthesis and presentation of internal and external information; assistance with development of implementation plan components and plan completion to achieve desired vision and goals. Carry out project management functions – create project/scope, work plan maintenance, risk assessment, minutes, contact list, PowerPoint creation. Develops and implements tools to facilitate implementation strategies. Maintain collaborative relationships throughout the organization to optimize organizational performance. Complies with and proactively supports departmental and organization philosophy, guiding principles to be responsive and precise, enabling the division to execute strategic decisions. Carry out periodic support functions such as coordinating meetings, completing meeting minutes and recording and following up on action items. Instill creativity and precision around the execution and continuous improvement of new care models across the value based transformation team. Manage, prioritize and take ownership of multiple projects simultaneously.
• Strategy: Ability to link strategic directives to specific action plans to ensure project execution. Analysis and communication of clinic services strategies, markets, programs, or services to executive and departmental management in a useful format to enhance understanding and facilitate decision- making. Present issues, new concepts and ideas concisely and clearly. Support the development and presentation of business plans, performance improvement plans, and process development to both individuals and groups ranging from boards to employees. Presents information and concepts in a concise and easily understood manner.
• Research and Analysis: Manages research and analysis of industry trends and issues, understand and translate information, draw conclusions, demonstrate progress, consult on major organizational issues, recommend action and seek advice in a timely manner.

Qualifications:
• 4 years Bachelor's Degree
• Graduate Degree- Preferred
• Minimum of 3 years of health care experience
• Embrace teambuilding and possess interpersonal relationship skills.
• Flexibility with a desire to drive change from the business perspective.
• Candidate must be comfortable working in settings that present vague project parameters and capable of identifying tangible outputs to reach project implementation.
• Documented analytical skills: must be able to quickly absorb and process large amounts of data to reach sound business conclusions.
• Strong coordination, organizational, and computer skills.
• Excellent communication skills: must be able to elicit the real issues and be adept at presenting his/her ideas verbally and in writing.
• Ability to function effectively in an environment with multiple and fluctuating priorities; successfully manage multiple priority projects simultaneously; and take direction from, or support, multiple leaders.
• Decision-making, project leadership and consultation skills. Ability to be a team player, contribute to a positive working environment, and demonstrate initiative, ownership and accountability.
• Knowledge of healthcare environment as it relates to physicians, medical group practice, hospitals, ancillary services and insurance/managed care.
• Up to 25% regional day travel between facilities is required.