Customer Service Representative Primary Responsibilities: 1. Customer Management: Develop and maintain positive relationships with new and existing customers. Supporting the sales team on reporting when needed Take ownership of customer issues and follow problems through to resolution 2. Order and Backlog Management: Manage the customer's backlog . Enter customer specific information in SAP which may include purchase orders, pricing, quote, and ship methods Work through cross-functional support team (Planning, Sales, FAE, Finance, Quality, etc) across global sites to resolve customer related issues. Analyze and manage on-time delivery for customer orders Process and respond to customer expedites, pull-ins and inquiries with regards to supply situation Resolve production scheduling, shipping or invoicing problems; determine validity of RMA claims, outstanding AR issue, aged backlog and etc. Ensures that legal regulations and audit requirements are met and maintained Understand customer forecast, revenue support plan, risk and opportunities; work with customer on PO coverage to close PO gaps