Responsibilities:

• Be the primary point of contact for customer requests, providing an enhanced customer experience
• Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users
• Respond to customer inquiries about the clients new and existing products, facilitating their use
• Handle complaints always in a graceful and professional manner
• Resolve issues as they arise timely and efficiently
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism

Requirements:

• High level of fluency in German
• Great knowledge of the English language (oral & written)
• Work experience in a customer support role is a plus
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Tech savviness & learning agility
• A genuine sense of ownership along with an unbreakable team spirit
• A positive attitude, empathy, and high work- ethic
• Flexibility in adapting to a fast-paced environment

On offer:

• Complete relocation support (flight ticket pick-up & drop both at no cost to you)
• Free accommodation or extra accommodation bonus
• Competitive monthly salary + 2 extra salaries per year
• Health care discounts and benefits
• Consistent support for anything you may need along the way
• Numerous benefits and discounts
• State-of-the-art premises including an amazing activity room with a fully-equipped gym, table tennis table, and more
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• Professional growth & development opportunities within a multicultural, safe and fun workplace

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.