Job Summary:

The IT Systems Engineer Senior serves as a servant leader and Agile coach, enabling cross-functional teams to deliver business value through modern delivery practices and a product-centric operating model. This role partners closely with Product Managers, Engineering teams, and stakeholders to foster collaboration, drive continuous improvement, remove impediments, and ensure the successful delivery of high-quality solutions.

The position plays a critical role in orchestrating delivery across multiple teams, managing dependencies, improving delivery predictability, and supporting the adoption of Agile-at-scale practices. The successful candidate will help teams embrace agility, promote transparency, and align execution with business objectives while driving measurable outcomes.

Key Responsibilities:

Agile Leadership & Team Enablement

• Serve as a servant leader and coach to Agile teams, promoting Lean and Agile principles, practices, and continuous improvement.
• Coach team members, Product Managers, and stakeholders on modern delivery practices and product-centric operating models.
• Facilitate Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives, and release planning activities.
• Foster a culture of collaboration, transparency, accountability, innovation, and continuous learning.

Product Delivery & Execution

• Support Product Managers and teams in backlog refinement, prioritization, release planning, and defining measurable business outcomes.
• Establish and maintain team norms, working agreements, and definitions of done to ensure compliance with organizational standards, governance requirements, and quality expectations.
• Monitor delivery metrics and team performance indicators to identify risks, bottlenecks, and opportunities for improvement.
• Communicate team progress, achievements, and challenges to stakeholders and leadership.

Cross-Team Coordination & Dependency Management

• Orchestrate delivery across multiple product and engineering teams, ensuring alignment of priorities, schedules, and dependencies.
• Identify, track, and manage cross-functional and cross-team dependencies.
• Facilitate coordination across Product Managers, Engineering teams, and shared service functions to ensure successful delivery of interdependent initiatives.
• Drive release alignment and execution planning across multiple delivery streams.

Risk Management & Continuous Improvement

• Proactively identify risks and issues that may impact delivery and facilitate mitigation planning.
• Remove impediments or engage appropriate stakeholders to resolve blockers.
• Drive adoption of Agile-at-scale practices and execution governance.
• Establish delivery metrics and reporting mechanisms that provide visibility into progress, value realization, and delivery predictability.

Qualifications

Required

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field, or equivalent relevant experience.
• 7–10 years of overall professional experience.
• Experience working in Agile software development environments with multiple cross-functional teams.
• Experience coordinating delivery across product, engineering, platform, or shared services teams.
• Strong understanding of Agile methodologies, Lean principles, and modern software delivery practices.
• Experience managing dependencies, release planning, and execution across multiple teams.
• Ability to work effectively within global delivery models and distributed teams.

Preferred Certifications

• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM)
• SAFe Scrum Master (SSM) or other Agile-at-scale certifications

Agile & Delivery Leadership

• Agile Coaching and Mentoring
• Scrum and Agile Framework Facilitation
• Lean Methodologies and Continuous Improvement
• Product-Centric Operating Models
• Agile-at-Scale Frameworks (SAFe, Scrum@Scale, etc.)

Collaboration & Communication

• Stakeholder Management
• Cross-Functional Team Leadership
• Conflict Resolution
• Influencing and Driving Alignment
• Effective Facilitation and Communication

Execution & Problem Solving

• Risk and Dependency Management
• Release Planning and Coordination
• Delivery Predictability and Performance Measurement
• Analytical Thinking and Problem Solving
• Decision Making in Ambiguous Environments

Customer & Business Focus

• Customer-Centric Mindset
• Value Delivery and Outcome Orientation
• Business Alignment and Value Realization
• Building Trusted Partnerships

Preferred Experience

• Experience supporting Data Product or Data Platform organizations.
• Understanding of data engineering concepts, data pipelines, APIs, data quality frameworks, analytics platforms, and AI/ML use cases.
• Experience managing upstream and downstream data dependencies impacting product delivery.
• Exposure to portfolio-level planning, release train coordination, and enterprise-scale Agile governance.
• Experience working with global teams across onshore and offshore delivery models