Senior Process Improvement Analyst

6 months+ Freelance Contract (or FTC) - Daily Rate

Hybrid Working - London, UK

James Carrera of
Digital Data Foundation
is sourcing a Senior Process Improvement Analyst to shape legal service delivery within an international law firm as part of a Business Transformation Programme.

Responsibilities

Drive Process & Quality elements of a large business transformation programme at the Firm, including:

• helping stakeholders to define the scope of their processes
• facilitating workshops to process map current and future state processes to support software requirements gathering and/or training
• conducting voice of the customer interviews and surveys
• analysing data to baseline performance and determine appropriate KPIs
• design and implement governance around process ownership
• Work with stakeholders automating elements of processes
• Effective stakeholder comms. through meetings, reporting and documentation
• Champion the change agenda internally and externally
• Support broader project; optimisation of legal service processes, continuous improvement of processes delivered by service delivery centre and contributing to pitches.

Experience

Educated to degree level with 4 years progressive experience;

• Process improvement projects and/or business transformation within a large international commercial setting
• Demonstrated facilitating workshops often attended by senior people in the organisation and establishing credibility quickly
• Managing business improvement projects through to completion
• Experience in working within Law or similar professional environment is HIGHLY desirable

For a confidential discussion contact

James Carrera
at Digital Data Foundation