Customer Service Executive
Hatch Asia
Job Type
Description
"Unifying Purpose, Shaping Careers" - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.
This newly created position is part of the rapid expansion in the freight team covering air, sea, road transport and warehouse.
The Challenges
- Coordinate shipment, schedules bookings, and prepare documents required for international shipping (air, sea and road transport) document
- Ensure accurate and timely data entry for tracking shipments, processing orders, and providing quotes.
- Monitor shipments from the point of origin to the final destination, proactively communicate any delays and managing client expectations
- Prepare quotation based on customer needs, attend to problems, interest and propose competitive rates
- Develop and sustain strong relationships with clients, understanding their needs and offering solutions to enhance their logistics experience for new products and services.
- Answer customer inquiries, schedule meetings, attend sales appointments.
What It Takes
- At least 2-3 years of experience in inside sales, must be in Freight Forwarding, shipping and or Logistics
- Experience in administration and high-volume office work.
- Self-motivated with multitasking skills.
- Excellent communication and negotiation skills.
- Excellent knowledge of Microsoft office applications, especially excel.
Interested candidates, please click the "Apply Now" Button.
All information will be kept in the strictest confidentiality.
Priority responses will be given to candidates who are shortlisted.
Employment Agency No:11C5794
This job is found at InterviewStack.io
About Hatch Asia
Hatch Asia is a partner-owned leadership consultancy headquartered in Singapore, with operations in Malaysia. Founded in 2011, the firm provides executive search, commercial effectiveness, and leadership assessment and coaching services, focusing on logistics, supply chain, and commercial strategy.