East Cooper Medical Center is one of South Carolina's leaders in healthcare. Our approach to medicine is designed to provide patients with successful outcomes, fast recovery times, and a better quality of life. Our hospital combines technology and clinical expertise with compassion to provide personalized care for a lifetime. Our expanded scope of services, our commitment to quality & safety, and our outstanding team of caregivers have attracted patients throughout the Lowcountry and beyond, and have contributed to or hospital being nationally recognized. Interested in joining our team? Apply today!

Facility: East Cooper Medical Center
Location: Mount Pleasant, SC
Department: Administrative
Position Type: Full time, onsite

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience

The Program Manager serves as an Internal Consulting Group leader and as an internal consultant to Novant Health leadership and staff on large complex system level initiatives. The primary focus of the Program Manager is to provide partnership and facilitation to leaders and teams in strategic planning, project/program execution, and/or design or re-design of high priority system-wide Novant Health processes and service offerings. The Program Manager is expected to pursue her/his/their work with a high level of energy and steadfastly push self and others for results while supporting the organization in education, application of tools, methods, data collection, analysis, project facilitation, project management, mentoring and coaching junior consultants, and general leadership development in areas related to change management. As a leader within the Internal Consulting Group, the Program Manager is expected to provide leadership and primary support to system level initiatives autonomously with limited support and guidance from Internal Consulting leadership, while demonstrating the ability to mentor and lead junior consultants.

Responsibilities:
• Serves as an internal consultant on strategic planning, execution, and/or performance improvement initiatives:
○ Demonstrates dedication to meeting the expectations and requirements of internal customers; establishes and maintains effective relationships with customers and gains their trust and respect; gets first-hand customer information and uses it for improvements in designing and redesigning the most Remarkable Patient Experience in every dimension, every time and to achieve the organization’s strategic plan.
○ Understands and communicates a compelling and inspired vision or sense of core purpose; talks beyond today; makes the vision shareable by everyone and in all settings. Exhibits a keen sense about managing the creative process of others; is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work.
○ Expert with established processes and standard work protocol with little to no rework; is tolerant with people and processes; sensitive to due process and proper pacing. Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal
○ Probes all viable sources for answers; can see opportunities for synergy and integration where others cannot; can simplify complex processes.
• Serves as a change agent:
○ Can effectively deal with change; can make decisions without having the total picture; is the settling influence in a crisis; does not have to finish things before moving on; and can comfortably handle risk and uncertainty. Encourages direct and tough debate but isn’t afraid to end and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges; reads situation quickly; good at focused listening; can find common ground and get cooperation with minimum noise
○ Creates a climate in which people want to do their best; can motivate many kinds of team members; builds appropriate rapport; empowers others; invites input from each person and shares ownership and visibility; makes each person feel his/her work is important.
○ Possesses the ability to act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can adjust or flex style depending upon the situation; is seen as balanced despite the conflicting demands of the situation.
• Advises (Coach & Counsel) leaders in the planning, testing, measurement and implementation of change:
○ Is willing to have crucial conversations; does not hold back anything that needs to be said; provides current, direct, complete and actionable positive and corrective feedbacks to others; allows others to know where they stand; faces up to people problems on any person or situation quickly and directly.
○ Can work comfortably with senior leaders; can present to senior leaders without undue tension and nervousness; understands and shares how senior leaders think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can develop approaches likely to be seen as appropriate and positive.
○ Understands why groups do what they do; picks up the sense of the group in terms of positions, intentions and needs; quickly picks up on what teams value and how to motivate them; can predict what groups will do across different situations.
• Serves as a program/project team resource:
○ Accurately scopes out length and difficulty of tasks and projects; can orchestrate multiple activities at once to accomplish a goal; sets objectives and goals in partnership with functional leader; breaks down work into process steps; develops schedules that proactively anticipates and adjusts for problems and roadblocks; measures performance against goals.
○ Thinks globally; can easily pose future scenarios; can discuss multiple aspects and impacts of issues and project them into the future
○ Can facilitate effective idea generating and decision-making techniques; can project how potential ideas may play out in the real world.
○ Comfortable serving as an educational resource in both formal and personal mentoring situations.
○ Can effectively project manage complex, system-level initiatives autonomously with limited guidance, while mentoring and coaching junior consultants in a team environment to ensure project initiative timelines and metrics are being met.

Requirements
• 4 year Bachelors Degree
• Minimum of 8 years extensive experience independently managing or leading projects with complex interdependencies in a consulting, planning, analytics, leadership, or performance improvement role
Expert level knowledge, skills and abilities required:
• Communication
• Leads discovery process through active listening and dialogue with customers and key stakeholders
• Is appropriately assertive with all levels of the organization, offering viewpoints that may be unpopular
• Captures, aligns, and effectively ensures agreement of expectations and objectives of engagements
• Adapts communication methods and messages for varying stakeholders and levels of leadership
• Summarizes results of analyses, assessments, group processes, etc. clearly in written and graphical presentation
• Delivers summary of analyses, assessment, group processes, etc. through public speaking
• Sees dialogue and discussion with stakeholders as an intervention and plans accordingly
• Creates and maintains an inspired vision of the future during all communication, linking work to system and market strategy
• Critical Thinking
• Reduces large amounts of data and information to tell a story, simplifies understanding for others, and identifies most critical information, while resisting urge for complete data to support decision making
• Brings creative ideas and solutions for consideration based on experience or potential feasibility
• Probes all viable sources for answers; can see opportunities for synergy and integration where others cannot
• Performs layers of analysis to reveal previously hidden insights
• Understands and navigates organizational and political climate
• Understands values and motivators of key stakeholders, and adjusts approach as needed to accelerate results
• Appropriately plans pace/timing of work and progress considering noncontrollable factors
• Leadership
• Provides leadership to project teams, demonstrating ability to lead through influence and leveraging relationships
• Functions in partnership with customer, sharing ownership and accountability for results
• Is comfortable working with senior leaders in the organization in a consulting role vs. as "order taker"
• Embraces teambuilding and possesses interpersonal relationship skills
• Negotiates varying wants vs. needs across key stakeholders, forces common understanding of objectives and approach
• Acts with courage in confronting difficult situations, is energized by challenging problems and thrives in situations of risk and uncertainty
• Recognizes mixed motivation across stakeholders, resistance to change, and seeks to resolve through dialogue and discovery of root cause
• Manages conflict/confrontation by addressing head-on, bringing real issues to the surface and finding common ground
• Provides timely, relevant, and actionable feedback to customers and colleagues from a place of compassion
• Has "thick skin" and does not take conflict, negative feedback, or frustration personally but uses as learning and opportunity to accelerate results
• Presents as a calming influence during times of crisis
• Special Conditions:
• Willingness to pursue professional certifications and development opportunities