**About Speekly:** Speekly is the largest marketplace for creator content in Europe. We work with 100,000+ creators and 12,000+ brands and build the operating system for social content. We are a fast-growing startup with over €6 million in VC funding. We are based in Cologne and operate in DACH, the Netherlands, Italy and UK.
**Our goal:** to be the leading online marketplace for creator content in Europe and enable our customers to source content easily, quickly, and at scale — while receiving the best service possible.
**That's where you come in 🫵**
## Tasks
**What we're looking for:**
**Not a typical working student. But someone who:**
* Takes ownership of the satisfaction of our international customers
* Is eager to get to know our software in depth and help improve it
* Has a good feeling for social media, trends & content
* Speaks fluent Dutch and German
**What you'll do:**
**You are the first point of contact for our Dutch customers:**
* You answer all questions about our platform and services
* You support our customers and content creators with challenges, ensuring that collaborations run smoothly and platform requirements are met
* You proactively mediate between brands and creators when collaboration doesn't run smoothly
* You learn to identify up- and cross-selling opportunities and develop these customer relationships further
* You collect feedback from the Dutch market and bring it directly back to the team
**👉 Your goal: to make our Dutch customers completely satisfied.**
## Requirements
**What you should bring:**
* Fluent Dutch and German
* You are proactive, self-driven, and eager to learn and take on responsibility
* You can resolve conflicts with empathy and understanding so that all parties benefit in the end
* You work in a structured, reliable way and move things forward on your own initiative
* You're on TikTok & Instagram every day and understand what works
## Benefits
**What you get:**
* Real responsibility: You own the first touchpoint with our customers and how they experience Speekly.
* Personal development: You'll be actively coached and receive regular feedback. Our team leads are measured by how well their team develops — so your growth is a clear priority.
* Fast learning curve: You'll gain insight into how a startup scales a business. Perfect if you want to found your own company later or take on responsibility in a startup.
* Working on a software product: You'll work closely with our tech team to bring customer needs to life in our software.
* A setup that works: Office in Cologne, flexible working hours, hybrid work (up to 2 days home office), hardware of your choice, Urban Sports Club.