IT Support Engineer
Air Charter Service
Benefits
Job Type
Description
This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.
- Provide telephone and email support for internal users
- Microsoft365 User Administration
- Starters / Movers / Leavers Process
- Backup administration and testing
- Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
- Document new and update existing IT procedures
- Assist with projects of all sizes including technology infrastructure and software projects
- Overall management and responsibility for the efficient handling of support requests
- The ability to conduct and participate in client meetings / system demonstrations
- Remote support for clients regardless of location
- Software installation, desktop imaging, software inventory and monitoring
- Configuration and installation of physical and virtual servers
- Administration and configuration of Cisco Networking devices. (Switches / Firewalls)
Qualifications
- A minimum of 3 years’ experience providing 2nd and 3rd line IT support
- A professional approach with excellent communication and interpersonal skills
- Strong experience installing, supporting, and troubleshooting:
- Windows 11
- Microsoft 365 and Exchange
- Active Directory
- Networking technologies including DNS, DHCP, and TCP/IP
- VMware and Hyper-V
- Remote access tools
- Mobile device configuration and support (iPhone/iPad)
- The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
- The ability to accurately understand and interpret customer requirements
- Excellent time management skills with the ability to prioritise and manage workloads independently
Additional Information
- 22 days holiday (increasing to 25 days after 1 year of service
- 2x "giving back" charitable days a year
- Private healthcare and pension
- Cycle to work scheme
- Continued professional development
DIVERSITY AND INCLUSION
Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.
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About the Company
If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place.
We are seeking a dedicated IT Support Engineer to join our team to help maintain our companies infrastructure, resolve technical issues and provide support to our employees both locally and globally.
This job is found at InterviewStack.io
Skills
About Air Charter Service
Air Charter Service is a global private jet and aircraft charter company specializing in passenger, cargo, and group charter services. The company operates worldwide with offices in multiple countries, providing tailored aviation solutions including private jet sales and cargo charter services.