Customer Service Representative - Accounts & Reception
Portage Mutual
Benefits
Job Type
Description
About Portage Mutual
Portage Mutual Insurance is a trusted national property and casualty mutual insurance company. We have been owned by our policyholders since 1884 and proudly serve their interests by offering competitive home, automobile, commercial and farm insurance products. Portage Mutual has office locations in Edmonton (AB), Portage la Prairie (MB), St. Catharines (ON) and Bedford (NS) with products being 100% distributed by brokers across Canada. We greatly value our relationships with policyholders and brokers.
People at Portage Mutual
Working at Portage Mutual allows you to learn, grow and develop while collaborating with experienced and committed colleagues. We support in-office work arrangements while continuing to build diverse teams and a culture of inclusivity. We are growing and offer resources to empower both individual and team success. We are proud of the communities we serve and are rooted in making positive impacts within them.
What You’ll Do:
The Accounts & Reception serves as the first point of contact for clients and business associates both in-person and over the phone. The individual is responsible for general administrative tasks to support the office and fellow team members. The Accounts & Reception assists to support other administrative functions or special projects in the office as needed. Working under the supervision of the Regional Branch Manager, the individual is responsible to ensure the tasks are completed in an accurate / efficient manner and consistent with company values.
Responsibilities:
- Responsible for greeting and assisting guests that arrive at the office and guiding them to the appropriate department when necessary.
- Responsible for answering and directing telephone calls and inquiries.
- Responsible for sorting and distribution of physical incoming mail.
- Prepare all outgoing mail correspondence and courier deliveries.
- Assist in resolving any payment issues, inquiries, or problems that may arise.
- Responsible for updating customer’s banking information when changes are requested.
- Investigate and resolve delinquent account issues that arise.
- Responsible for ordering equipment and maintaining stock for the branch as required.
- Assign new or replacement equipment to employees (in office or virtual) as required.
Requirements:
- Candidates must reside in Canada and be authorized to work in Canada.
- Strong team player, communicates well and enjoys working with people.
- Consistently displays a friendly, courteous and professional manner.
- Exceptional organizational skills and attention to detail.
- Excellent time management skills and ability to meet deadlines.
- Adaptable with a “thrive mindset” and ability to work in a fast-paced changing environment.
- Extremely proficient with Microsoft Office Suite (specifically Word, Excel, PowerPoint and Teams) with the ability to learn new or updated software.
- High School Diploma or equivalent is required.
- Post Secondary Diploma in Administrative or related field (or equivalent experience) considered an asset.
Salary:
The salary offered is estimated to be within the following range: $43,000 - $56,000
What We Offer:
- In-Office Work Arrangements
- Learn, Grow and Development Opportunities
- Competitive Compensation Package of Salary plus an Incentive Plan
- 24/7 Employee and Family Assistance Program
- Health, Dental, Critical Illness and Group Life Insurance Coverage
- Defined Contribution Company Pension Plan
- Paid Personal Days in addition to Vacation Time
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply. We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).
Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.
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Skills
About Portage Mutual
Portage Mutual Insurance is a Canadian insurance company founded in 1884, offering a wide range of coverages including auto, home, and business insurance. As a mutual company, it exists solely to meet the needs of its policyholders, focusing on long-term security, integrity, and personalized service.