Customer Operations Specialist
Waters Corporation
Job Type
Description
Overview
Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.
Responsibilities
- Manage the entire process from contract to order
- Liaise on order inquiries, track fulfillment and drive cross-functional shipment improvement.
- Others
Qualifications
Education & Experience:
- University Degree in Commercial, International Trade or Logistics, or a related field of study
- Familiar with import and export business, 3+ years of relevant work experience in Customer Operations Order Process Management
- Proficient knowledge of MS Office tools and related IT software
- Working knowledge in SAP and Documentary Credit is a plus
Skills:
- Customer oriented and result driven
- Strong interactive skills and a good listener, with strong teamwork spirit
- Excellent communication skills in both written and verbal Chinese and English
- Willing to learn new products, process systems and applications and quickly acquiring technical knowledge
- Awareness of the impact and risks of choices, and the impact on the overall process
- Ability to multitask, prioritize, and adapt in a fast-paced environment, work under pressure
Company Description
Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
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Skills
About Waters Corporation
Waters Corporation is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and services.