Join Our Team!

At INOVA Federal Credit Union, we believe our success starts with our people. We are seeking a friendly, service-focused Member Service Specialist who is passionate about helping others and creating exceptional experiences for our members. If you enjoy building relationships, solving problems, and making a positive impact every day, we would love to meet you.

About the Role

As a Member Service Specialist, you will serve as a trusted resource for our members by providing personalized financial solutions and outstanding service. You will assist members with their accounts, identify opportunities to meet their financial needs, and help create a welcoming and positive branch experience.

Key Responsibilities

• Deliver exceptional member service in every interaction.
• Process a variety of financial transactions accurately and efficiently.
• Open new accounts and assist members with account maintenance.
• Educate members on credit union products and services that meet their needs.
• Resolve member questions and concerns with professionalism and care.
• Build strong relationships with members and coworkers.
• Maintain compliance with credit union policies, procedures, and regulations.
• Contribute to branch goals and support overall team success.