JOB SUMMARY

SOMA RISE is a 24/7 sobering center for adult individuals who may be experiencing a substance use related crisis or need a safe place to calm down from drug use. SOMA RISE offers a welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction and radical hospitality. Our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. The team works to engage participants and to make appropriate referrals for health, housing, SUD treatment, etc. Priority will be given to clients’ safety, and all staff will be trained in Overdoes (OD) Prevention, Recognition, Response and Narcan Administration. By recognizing the dignity and humanity of all participants, HR360 aspires:

• To reduce barriers for people who use drugs to access a non-judgmental and participant-centered SOMA RISE Program opportunity to support clients addressing the inter-related harms of homelessness, substance use, and trauma.

• To provide radical hospitality and support to marginalized populations in a welcoming, optimally safe, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction.

• To help address and reduce the harmful impacts of substance-related harms in the immediate and surrounding neighborhood, by providing an appropriate space for individuals who are experiencing substance use related crisis/disfunction, including reducing deaths due to overdose and promoting restorative approaches to conflict.

• To create a stigma-free zone for SOMA RISE services that will elicit and incorporate the needs and preferences of persons who use drugs in San Francisco into the program’s mission, policies, practices, and development.

• To continuously monitor the successes and challenges of the Program to learn how to improve the service delivery of this community-based model.

• To collaborate with the community partners, including community-based harm reduction, treatment, and wellness resources to create more sustainable links to resources for individuals during and after their SOMA RISE stay.

The Program Supervisor I is a member of the SOMA RISE Management Team, is responsible for the overall operations during assigned shifts, and provides direct supervision to employees. The Program Supervisor I ensure that all aspects of the program are functioning optimally to create a safe and welcoming milieu while ensuring that all compliance, safety, and administrative requirements are met.

As a part of a collaborative team, working with EMTs, Health Workers, and Safety Monitors, the Program Supervisor I will oversee staff and ensure participant safety and comfort while supporting them in adhering to the participant guidelines of the program. The team works to engage participants in health resources, however great or small.

May be required to work nights and weekends.

3. KEY RESPONSIBILITIES

Management Responsibilities:

• Responsible for the facility's overall operations on assigned shifts under the guidance of the Program Director.
• Lead staff meetings and conduct trainings as needed to ensure staff are knowledgeable and can perform their duties competently.
• Manage safety protocols and policies to ensure compliance with operational requirements.
• Responsible to manage access to all systems and submit tickets to EPIC team, EHR team or facilities as needed.
• Guide relationships with SOMA RISE neighbors to ensure good community relations.
• Coordinate and liaise with primary stakeholders to coordinate bidirectional program referrals and relationships, including local first responders, law enforcement, community-based organizations, local businesses, San Francisco Department of Public Health (SF DPH), and others.
• Utilize ‘servant leadership’ philosophy and practices when needed to be able to perform all job duties of all program staff.
• Complete and approve program documentation and assist in connecting our participants to ongoing services, and others issues as they arise.
• Set trauma-informed, harm reduction tone of program setting.
• Oversee operational, IT, and facility needs to ensure proper program functioning.
• Give program tours to community stakeholders under the direction of the Program Director.
• Collaborate with SF DPH, Health Plans and other HR360 leadership to develop and implement initiatives to grow program reach.

Administrative & Compliance Responsibilities:

• Ensure the integrity of documentation and data collection by monitoring reports, matching services between multiple systems, conducting staff training, and conducting internal audits.
• Provide data-driven reports weekly and monthly on program services to continue increasing program capacity.
• Respond to audit requests and participate as part of the command post when audits are conducted.
• Partner with HR360 EHR department to ensure adequacy of internal program IT and EHR resources.
• Maintain current compliance binders in a secured, accessible location.
• Responsible to submit critical incident reports in a timely manner to the appropriate channels
• Demonstrate healthy COVID transmission prevention behaviors (wearing appropriate PPE and practice physical distancing), observe and monitor participants, and support those participants in meeting their needs in accordance with the program.

Supervision Responsibilities:

• Assist in hiring, onboarding, training, and supervising a team of health workers, EMTs, safety navigators and janitorial staff.
• Manage timesheets and schedules to ensure appropriate coverage to operate each shift safely.
• Performance manage staff and provide appropriate support to staff when not performing to the fullest ability.
• Provide consultation and supervision with assigned staff on a regular, on-going basis
• May provide formal clinical supervision to staff to address secondary trauma and compassion fatigue.

And perform other duties as assigned.

5. QUALIFICATIONS

Education, Certification, and Experience

Required:

• Bachelor’s degree (or High School/GED with 4 years of equivalent work experience and an AOD, BBS, or EMT credential)

• 3 years supervisory experience

• 2 years relevant work experience

• Data Analytics and reporting experience

Desired:

• Experience in crisis intervention and overdose reversal

• Experience mentoring frontline harm reduction staff

• Familiarity with community resources and systems of care in San Francisco

Knowledge

Required:

• Knowledge of substance use and health concerns of people who inject drugs and use substances, and who are experiencing homelessness

• Knowledge of Harm Reduction practices

• Knowledge of health and social services throughout the city of San Francisco

• Awareness and sensitivity to diverse and marginalized populations

Desired:

• Knowledge of co-occurring disorders and trauma informed treatment

• Knowledge of Clinical documentation (vital signs, etc.)