Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.

• We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
• We are the leader in science-based technology which elevates the standard of care for consumers.
• We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
• We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
• We put our people first and believe personal development drives business development.
• We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.

As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.

Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.

Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com.

Job Summary

Responsible for providing support to internal and external customers including but not limited to part ordering, product returns, and general customer support.

Essential Duties and Responsibilities

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Assist with placement of orders, refunds, and exchanges
• Coordinate response and timely shipment of parts
• Resolve customer complaints via phone, email, mail, or social media.
• Light Technical troubleshooting
• Build and maintain customer relationships
• Verify and edit account information.
• Investigate and resolve customer problems with order shipments and deliveries
• Interface with other departments such as finance, shipping as necessary
• Facilitate service repair orders through completion
• Communicate customer service requests to appropriate repair technicians
• Embody and deliver the “Exceptional Everyday”

Qualifications (Select the minimum qualifications required for this position to successfully achieve business requirements)

Education

High School degree/equivalent required

Experience

1 to 2 years relevant experience

Specific Related Experience: Customer Service administration experience required. Call Center experience a plus

Skills

• Solid customer service abilities with exceptional verbal and written communication skills.
• Intermediate understanding of general software applications.
• Efficiently handle interactions with customer-oriented etiquette when accurately placing orders via phone, fax, email or other communication method.
• Speak clearly, be attentive, and actively listen to customer’s needs while recording information accurately.
• Strong team member with ability to provide and receive feedback
• Working knowledge of ERP Systems
• Well organized, self-disciplined, ability to work in a home office
• Sees tasks through completion in fast paced environment
• Solid ability to multitask
• Proven competence in prioritization
• Strong understanding of MS Office
• SAP/Salesforce experience desired

Physical Demands

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• ☒ Sit; use hands to finger, handle or feel objects, tools, or controls.
• ☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• ☒ Lifting/pushing/pulling and carrying products weighing up to 45 pounds

Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran