Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association.

Job Summary

The Manager, Operational & Promotional Support (O&PS) leads a team delivering high-quality marketing support for Columbia Association’s business units. This role ensures core marketing needs—like website maintenance, signage, collateral, photography, and in-facility promotions—are met, while supporting wider organizational goals in participation, visibility, and community engagement. Overseeing specialists in web management, design, and marketing, the O&PS Manager also drives collaboration between Marketing and business units to strengthen partnerships and identify promotional opportunities.

This position requires strong people management process leadership, and strategic relationship-building skills. The ideal candidate demonstrates good judgment, a service mindset, and can link program needs to broader organizational objectives.

Essential Duties

Team & Process Leadership

• Oversee and coach the O&PS team, managing project requests and workflow to meet marketing standards.
• Streamline request systems for greater transparency and collaboration.
• Monitor quality control and workload balance

Cross Departmental Collaboration

• Act as main contact between Marketing and CA’s business units.
• Build effective partnerships by understanding unit needs.
• Coordinate with Strategic Marketing to align promotional work with organizational goals.
• Maintain a consultative, brand-focused approach

Strategic Promotional Support

• Launch initiatives to boost program awareness and engagement.
• Evaluate marketing requests against strategic objectives, suggesting impactful solutions.
• Collaborate on integrating unit marketing across all channels.
• Use data to guide ongoing strategy improvements.

Organizational Contribution

• Connect service delivery to marketing results.
• Promote teamwork and creative problem-solving.
• Support continuous improvement of the marketing model for greater member and community value.

Additional Responsibilities

• Manage vendor relationships.
• Assist with internal communications and documentation.
• Join cross-functional projects to enhance integration and performance.
• Represent Marketing in meetings and presentations.

Qualifications & Experience

Required Skills & Capabilities

• Leadership and process management in fast-paced, multi-stakeholder environments
• Ability to collaborate while balancing service and strategy
• Sound judgment for assessing needs and recommending solutions
• Workflow organization, deadline management, priority setting
• Marketing operations knowledge (signage, collateral, web content, vendors)
• Clear communication skills for complex topics
• Data-driven decision-making and reporting

Preferred Experience

• 6–10 years in marketing operations, client service, or communications
• Supervisory background preferred
• Experience with internal service and external brand marketing
• Community, recreation, or membership organizations experience is a plus

Education

Skills and outcomes are prioritized over formal education. Candidates should show:

• Team leadership and end-to-end project management
• Basic marketing and communications understanding
• Strong collaboration and strategic alignment abilities

Physical Demands and Work Environment

• Office-based work with local travel as needed.
• May require standing, lifting up to 25 lbs., and some evening or weekend event support.

The salary range for this position is $95K to $105K. The actual salary offered will depend on the overall qualifications of the individual applicant for the position and the budgeted amount for the role. CA offers a positive, fun work environment and a generous benefits package. Full-time benefits include medical, dental, vision, life insurance, 401(k), a free Fit & Play membership, Wellness benefits w/perks and paid leave.