Hybrid Work Model- Van Wert or Dublin, Ohio

We are looking for a Software Engineering Manager to lead our Agent Experience team in delivering a best-in-class Agency platform. This mission-critical system supports internal and external stakeholders and leverages modern technologies like C#, Kafka, Angular, and .NET. You’ll partner with product management to shape the roadmap, drive consistent and high-quality delivery, and foster a culture of technical excellence and continuous learning. As a people-first leader, you’ll coach and empower engineers while providing strategic feedback to elevate both team performance and system quality.

What you will do

• Leads engineers on one product-facing teams. Plays a critical role in building of various software engineering projects while aligning them with business and following security strategies and engineering org standards.
• Establishes operational objectives, procedures and work plans and delegates assignments to the team(s).
• Makes final decisions on implementation and ensures operational effectiveness.
• Guides the product manager on design and implementation trade-offs against economic and time costs.
• Translates user requirements into executable work items that the software engineering team can implement in the product.
• Has the detailed technical knowledge necessary to explain feature requirements to developers and work with them to deliver these product improvements to end users.
• Engages with Architects and broader Central Insurance technology excellence communities to provide technical vision and strategy for the teams; design and lead a multi-year technical roadmap, balancing short- and long-term technology investments.
• Executes on technology strategy and engineering roadmaps created by Director or Senior Managers.
• Provides engineers with specific coaching on how to be scale their effectiveness through technical, professional or business growth
• Conduct managerial interviews for candidates.
• Participates in the Incident Management on-call rotation to help ensure the availability goals for CMI are met, by working with Devops engineers and development team members.

What you will bring

• Master’s degree in Computer Science and 2 years of related experience
• Or Bachelor’s degree in Computer Science and 4 years related experience
• Or 6 years related experience
• Technical credibility: Experience as an engineer or senior engineer
• General understanding of leadership skills, including coaching, team building, and conflict resolution
• Advanced project management skills including time and risk management, resource prioritization, and project structuring.
• Strong analytical and problem-solving skills
• Ability to manage human capital across geographies to drive workforce development and achieve desired results
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills
• Advanced business acumen, technical knowledge, and extensive knowledge in applications and technologies
• Strong multi-tasking and prioritization skills
• Ability to understand Central Insurance’s policies and processes

Preferred Qualifications

• Prior experience on teams that supported software for Finance & Accounting teams in the Insurance industry.