TITLE: Manager, Safety & Security

DEPARTMENT: Stadium Operations

REPORTS TO: Director of Safety & Security

FLSA: Salary; Exempt

WHAT SETS YOU APART

We are looking for an experienced, knowledgeable, patient individual to join our security team! You have top-notch security expertise, strong leadership skills and always suggest and implement new solutions. You will be responsible for managing security staff and overseeing all aspects of public and venue safety. You ensure proper enforcement of venue event policies and procedures that results in a safe and well-protected environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Create and deliver security operating procedures, in conjunction with the Director of Safety & Security, that improve execution and provide additional value in a cost-effective manner.
• Create and deliver security training materials, in conjunction with the Director of Safety & Security.
• Execute the internal audit program, create a tracking system for results and ensure issues are resolved in a timely manner in conjunction with Guest Experience department
• Act as liaison and manage security vendor relationships.
• Conduct pre-event briefings for third party vendor and in-house security staff on event days
• Work with conversion crew to prepare security equipment maintenance schedules and facilitate repairs in a timely manner.
• Ensure compliance with company policies and security regulations. 
• Proactively communicate and seek feedback internally and externally to improve customer satisfaction as much as possible.
• Act as Incident Commander for Security Command Post on event days, including but not limited to receiving and dispatching calls and working with all vendors and internal departments to ensure incidents are resolved in a timely manner
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Manage interviewing, hiring, and training of Inter & Co Stadium and training facility security employees in coordination with Human Resources and Director of Safety & Security.
• Manage appraising performance, rewarding, and disciplining security employees in coordination with Human Resources and Director of Safety & Security.
• Other duties as assigned.

QUALIFICATIONS

It is never just a job at Orlando City SC & Orlando Pride.  It is a way of life. We live and breathe soccer. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

• High school diploma or GED required
• Bachelor’s degree in Criminal Justice, Facilities Management, Police Academy, or related field preferred
• Minimum of 3 years of security experience required.
• Experience in law enforcement, entertainment/sports venue and/or public assembly environment preferred
• Minimum of 1 year of supervisory experience in security required
• Technical knowledge in areas of CCTV and Access Control preferred
• Demonstrated ability to manage in a team environment, focusing on collaboration, communication, and working to achieve goals of the department.
• Possess an active Florida Class D license, or be willing to obtain one within (45) days of employment.
• Possess a Florida Private Security License or be willing to obtain one prior to employment, if necessary.
• Experience in exercising sound judgement, as well as flexibility to shifting priorities
• Ability to conduct oneself in a calm and professional manner when dealing with the public and/or difficult situations.
• Ability to think strategically and be resourceful, innovative, and forward-thinking.
• Ability to successfully pass a pre-employment background check.
• Must possess a valid Florida Driver’s License.
• Ability to attain and maintain SafeSport certification.
• Ability to pass a background check.
• Must be able to move and/or lift up to 50 pounds.
• Able to work flexible hours including nights, weekends, and holidays.