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Customer Success Manager

Hyred Apac

Bangkok, Bangkok, Thailand1 month ago
42 views8 saves5 applies

Job Type

full time

Description

About the client

Our client is a regional software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activate more customers.

About the role

You are a technically savvy consultant who sees the fun in owning the discovery, solution design, validation, and competitive aspects of opportunities.

What they are looking for



  • A product evangelist with the ability to educate on the business value of company's solutions through detailed solution demonstrations of the value points.
  • Translate and align their products to maximise the customers ROI on value.
  • Identify where best to utilise specialists and experts in the sales cycle while taking a technical leadership role within the deal cycle.
  • Conduct PoC/PoV to help customers understand the solutions to their business requirements.
  • Work on multiple prospects simultaneously prioritising through engaged communication with other teams or through partners.
  • Keeping up to date on their technology, you will have a chance to present at webinars, conferences, or other marketing engagements

You would have:



  • 5+ years of one or more of the following: After-sales and Project experience in Software-as-a-Service solutions.
  • Software background is to must-have, Key Account service experience is nice to have.
  • Project management, account management, problem-solving and analytics skills, service attitude, communication, and collaboration across teams.
  • Have business analytics experience and need to know SQL or other database languages.
  • Superior solution scoping abilities, using existing solutions and influencing new product development.
  • Thai native speaker and strong English communication (a must). The ability to natively communicate in an Asian language is a huge plus.

This job is found at InterviewStack.io

Skills

automationanalyticssqlaccount managementproject management