Business Support Officer Level 2 (Administrator) Children’s Advice and Duty Service | 10607 | Permanent Contract | 37 hours per week | £26,824 to £28,142 per annum | Grade E | Norwich

We are looking for an organised, focused, and resourceful Business Support Officer to provide a range of administrative and support services to the Children’s Advice and Duty Service (CADS). You will work closely with Consultant Social Workers, Managers and head of service to support them to ensure the right pathway first time for our children and young people.

If you have previous experience of working in an office, you are flexible and looking for a challenge, we would love to hear from you.

Below are some of the skills we are looking for and you should be able to demonstrate:

• Excellent keyboard and ICT skills, including Excel, Word and Databases
• Ability to work to a high standard of accuracy
• Good organisational skills and the ability to prioritise your workload
• Team working
• Ability to work to tight deadlines
• Professional conduct and ability to manage sensitive information
• Friendly and Approachable
• An awareness of data protection and information management
• An awareness of safeguarding children policy

Effective business support is a vital element to the success of this department. This post enables a focused, consistent business support service to managers and staff.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

For an informal discussion about the role please contact Kim Gill, Service Business Manager at kim.gill@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 04 June 2026 at 23:55

All other applicants closing date: 21 June 2026 at 23:55