**We are an online business in the luxury gift market. 80% of our revenue comes from export.**
## Vos missions
**The job will consist of :**
* **Corresponding with zChocolat clients via email and phone**
* **Taking orders over the phone**
* **Dealing with complaints, DHL online delivery tracking, customs problems etc**
* **Responding to comments left by clients online (Facebook, Trustpilot…)**
* **Update client information on the site where necessary**
* **Assisting other departments (Customer Service and Logistics) during peak seasons**
## Vos compétences
**Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.**
**An appreciation of group work, knowing how to manage stress and urgency during peak season.**
**Understanding of online tools and the internet**
**Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking.**
**90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.**
## Avantages
673 Euros per month