GO-JEK is a growth-stage startup with a social mission to improve the welfare and livelihoods of workers in various informal sectors in Indonesia. GO-JEK champions 3 essential values: speed, innovation and social impact. Since it launched in 2010, GO-JEK has involved into an on-demand mobile platform and a cutting-edge app providing a range services that include transportation, logistics, mobile payments, food delivery and more and that impacts millions of lives in Indonesia and beyond. The company has grown significantly in the last 36 months, and has expanded into multiple countries in Southeast Asia. As our organization matures, we are looking for experienced program managers to bring more order, structure and efficiency into business-critical operations.

GOJEK Financial and Accounting Platforms is a new Software Engineering division that was created to scale and support our Finance and Accounting department, in their mission to replace manual processes with automated workflows powered by technology. This team will be responsible for deploying software systems, implementing SaaS (including integrations with GOJEK backend systems) and ensuring company-wide adoption of such systems.

The role :

As the first Program Manager for GOJEK’s Financial and Accounting Platform team, you will play a critical role in driving operational rigor, in order to grow a team from its inception stages to stable execution. You will be responsible for implementing and operationalizing Financial and Accounting systems across all GOJEK offices in Indonesia, India, Vietnam, Thailand and Singapore. You will work closely with the CFO office and a product development team to design future-proof processes and systems that can be easily scaled to any new countries and branch offices. You will also be the single point of contact between the execution team, cross-functional stakeholders, and external vendors. It will be your responsibility to lead coordination and unblock all parties involved in order to prioritize, schedule and deliver on time.

The role will be based out of Jakarta (preferred) or Singapore, and you will be working closely with the offices of both the CFO and CTO.

Responsibilities :

• Conduct discovery and requirements gathering with multiple functions and countries, to understand their needs and identify the best implementation strategy, including vendor selection.
• Identify processes and systems that will address business requirements; set timelines across teams and functions; and work with the software development team to implement existing tools or build new software solutions.
• Design and execute processes to ensure high standards for the delivery and quality of projects.
• Lead change management and large-scale adoption of new processes and systems for Finance and Accounting.
• Develop metrics to track the overall health of operations and identify opportunities for improvement.
• Ensure that all systems and processes are built securely, and manage communication to build trust within our team.
• Build stronger collaboration between our offices, help to reconcile country-specific operational differences and create flexible processes that can be adapted to each location.
• Hire and manage a team of project managers to execute multiple projects.

Qualifications :

Required Qualifications -

• Experience with Finance and or accounting systems
• BA/BS degree or equivalent practical experience
• 5+ years of experience in cross-functional project or program management
• 3+ years of experience working with software engineering and data teams
• Fluent in English

Preferred Qualifications -

• Experience in change management for multiple functions and geographies
• Experience implementing ERP and/or financial software systems and integrations e.g. NetSuite,SAP Hana, SAP Concur, Workday
• Familiar with data and ETL technologies e.g. Kafka
• Bilingual in English and Bahasa Indonesia

What we’re looking for

• You are organized, efficient, and detail-oriented. You manage your time efficiently, and use tools to help others do the same. You obsessively record decisions, follow up on action items, and create easy-to-digest documentation. You tend to foresee edge cases in technical specs and identify risks before they become too painful to address.
• Communication is your superpower. You have a passion for connecting people to the information and processes that make them feel taken care of. People know that you have things under control, whether it’s keeping people on the same page across multiple continents, or coordinating a sensitive launch with multiple department heads. You can express complicated situations to people who have no idea what you’re talking about, and can lay out the hard truths without causing an uproar.
• You are extraordinarily mindful and self-aware. You are an active listener and have deep empathy for the people around you. You are tuned into their motivations and worries, and you use that understanding to compassionately help them overcome obstacles. It’s intuitive for you to read signals that help you decide when to follow up, and when to give space to others. You seek to understand both the business’ point of view and the technical constraints that keep your engineers up at night. You know your strengths, but you own your mistakes and know when to ask for help.
• You are familiar and comfortable with technology. As a Technical Program Manager, you are expected to know about data security, implementation of financial software, and working with product managers or tech leads to translate business requirements into a roadmap for the software engineering team. It is a plus if you understand authentication mechanisms, ETL technologies, data sharing among systems, implementation of data sharing workflows through various methods.
• You are an experienced practitioner of software delivery and project management methodologies. You’ve applied different methods, and you have a range of options in your toolkit that you can pull based on what makes most sense for the team or situation — whether Agile, Lean, Kanban, or others.
• Your passion for process is grounded in pragmatism. You naturally find repeatable patterns and transform them into reusable workflows for everyone else. But you reject the idea of having process for process’ sake — your goal is to find ways to make things run more efficiently, and sometimes that means changing (or killing) a process.
• You are balanced and well-rounded. On this team, you’re expected be a big-picture thinker and strategic partner. But you’re also willing to get your hands dirty and do whatever it takes to help your team deliver high-quality work against tight deadlines. You’re passionate about using your combined technical, software engineering and business process acumen to deliver good solutions.
• You are not fazed by ambiguity and pressure. Conversely, you embrace the opportunity to translate chaos into excellence. You patiently and confidently weave threads of confusion into a clear and actionable steps. You inspire confidence and calmness in the face of uncertainty, and you shield your team members from the storm so that they can focus on execution.

GOJEK is an equal opportunity workplace that is committed to diversity and inclusion. At GOJEK we celebrate our differences, because we believe that diversity not only creates a healthier work environment for our employees, but also helps our business thrive.